CMDB & BMC Discovery Lead: Service Mapping & Governance

Willis Towers Watson plc; Philippines; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Willis Towers Watson plc is seeking a CMDB & BMC Discovery Manager to lead design, governance, and operationalisation of the CMDB across ICT Technology. The role focuses on transforming BMC Discovery data into trusted configuration data to support service operations, risk management, and regulatory requirements.

You will drive CMDB evolution from a foundational asset inventory toward service mapping and dependency-driven insight, embedding it into core ITSM processes and ensuring it remains

Qualifications

• Strong experience with BMC Discovery (ADDM / Helix) and CMDB platforms (e.g. BMC Helix / Remedy).
• Solid understanding of CMDB data models, reconciliation, and governance.
• Experience embedding CMDB into ITSM processes (Incident, Change, Problem).
• Knowledge of infrastructure, cloud (Azure/AWS), and application architectures.
• Proven ability to implement data quality controls and KPIs.
• Strong stakeholder management, communication, and collaboration skills.

Responsibilities

• Define and govern the CMDB model: establish CI classes, relationships, lifecycle processes, and ownership aligned to ITIL and service architecture.
• Own BMC Discovery capability: manage platform configuration, coverage, and integration to ensure accurate, reconciled data flows into the CMDB.
• Assure data quality: implement controls, validation, and KPIs to ensure CMDB data is complete, accurate, and auditable; drive remediation with domain teams.
• Embed CMDB into operations: enable dependency visibility across Incident, Problem, Change, and Major Incident processes to improve impact assessment and recovery.
• Drive service mapping and dependency modelling: build and mature service models reflecting real-world relationships across apps, infrastructure, and third parties.
• Support risk and regulatory outcomes: ensure CMDB supports resilience, auditability, and traceability (e.g. DORA, ISO).
• Lead continuous improvement: track CMDB health, define maturity roadmap, and drive adoption across technology teams.
• Collaborate and influence: partner with Service, Engineering, Tooling, and Data teams as CMDB/Discovery SME.

Skills

BMC Discovery

CMDB governance

ITSM processes

Data architectures

Service mapping

KPIs & data quality

Stakeholder management

Scripting (Python/PowerShell)

Cloud knowledge (Azure/AWS)

Education

ITIL certification

Bachelor's degree in IT/Engineering

Tools

BMC Helix

Remedy

Axonious

Job description

Willis Towers Watson plc is seeking a CMDB & BMC Discovery Manager to lead design, governance, and operationalisation of the CMDB across ICT Technology. The role focuses on transforming BMC Discovery data into trusted configuration data to support service operations, risk management, and regulatory requirements.

You will drive CMDB evolution from a foundational asset inventory toward service mapping and dependency-driven insight, embedding it into core ITSM processes and ensuring it remains