Lead Automotive Service Operations & Parts Supervisor

Autokid Mobility Solutions; Imus; On-site; PHP 300,000 - 450,000; Full time

Job summary

Autokid Mobility Solutions is seeking a Service Supervisor to oversee daily service department operations, coordinate service activities, manage parts inventory, and handle administrative tasks to ensure efficient service delivery and customer satisfaction. The role requires supervising staff, coordinating with multiple stakeholders, and maintaining documentation in a fast-paced workshop environment.

The ideal candidate will have a background in automotive technology or mechanical engineering,

Qualifications

• Graduate of Automotive Technology or Mechanical Engineering.
• 1–5 years of experience in automotive service operations.
• Experience as Service Supervisor or related role is advantageous.
• Proficient in preparing operational reports and maintaining records.
• Willing to work on-site and follow the company's schedule.

Responsibilities

• Supervise service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.
• Oversee scheduling of vehicle servicing, repairs, and preventive maintenance.
• Coordinate with service advisors, technicians, customers, suppliers, and other departments to ensure smooth operations and parts availability.
• Monitor service workflow, job assignments, and turnaround time to meet operational targets.
• Manage parts inventory, including stock monitoring, storage, replenishment, and proper handling.
• Monitor parts orders, deliveries, and usage to prevent shortages and delays.
• Implement SOPs for service operations, inventory management, and documentation.
• Conduct inventory audits and resolve discrepancies to maintain accurate stock records.
• Handle escalated customer complaints and service-related concerns.
• Maintain accurate service records, work orders, and inventory reports.
• Prepare reports on service performance, inventory levels, costs, and team productivity.
• Train, coach, and evaluate team members to maintain service quality and standards.
• Ensure compliance with policies, safety regulations, and service quality standards.
• Assist management with workforce planning, performance evaluations, and staff development.
• Identify and implement improvements in service and cost management.

Skills

Leadership

Communication

Organizational

Problem-solving

Education

Automotive Technology

Mechanical Engineering

Job description

Autokid Mobility Solutions is seeking a Service Supervisor to oversee daily service department operations, coordinate service activities, manage parts inventory, and handle administrative tasks to ensure efficient service delivery and customer satisfaction. The role requires supervising staff, coordinating with multiple stakeholders, and maintaining documentation in a fast-paced workshop environment.

The ideal candidate will have a background in automotive technology or mechanical engineering,