Automotive Service Operations Lead

Autokid Mobility Solutions; Davao City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Autokid Mobility Solutions in the Philippines is seeking a Service Supervisor to oversee daily service department operations, coordination, and inventory management. The role ensures timely service delivery, customer satisfaction, and adherence to company procedures.

The incumbent will supervise service coordinators, staff, drivers, and warehouse personnel, plan servicing schedules, and manage parts availability, while maintaining accurate records and reports. On-site work required.

Qualifications

• Graduate of Automotive Technology, Mechanical Engineering, or any related field.
• 1–5 years of experience in automotive service operations.
• Experience as a Service Supervisor or equivalent is an advantage.
• Knowledge of vehicle maintenance, repair procedures, parts inventory and workshop operations.
• Strong leadership, communication, organizational and problem-solving skills.
• Able to supervise personnel, manage daily operations and resolve issues.
• Willing to work on-site and follow schedule.

Responsibilities

• Oversee service coordinators, administrative staff, parts personnel, drivers, and warehouse staff to ensure efficient daily operations.
• Schedule vehicle servicing, repairs, and preventive maintenance.
• Coordinate with service advisors, technicians, customers, suppliers, and other departments.
• Monitor service workflow, job assignments and turnaround time.
• Manage parts inventory, stock monitoring, replenishment and handling.
• Monitor parts orders, deliveries and usage to prevent shortages and delays.
• Implement SOPs for service operations, inventory management and documentation.
• Conduct inventory audits and resolve discrepancies.
• Handle escalated customer complaints and service-related concerns.
• Maintain accurate service records and reports.
• Prepare reports on service performance, inventory levels and costs.
• Train and develop team members and ensure safety compliance.

Skills

Leadership

Communication

Organizational skills

Problem solving

Team supervision

Education

Automotive Technology

Mechanical Engineering

Related field

Job description

Autokid Mobility Solutions in the Philippines is seeking a Service Supervisor to oversee daily service department operations, coordination, and inventory management. The role ensures timely service delivery, customer satisfaction, and adherence to company procedures.

The incumbent will supervise service coordinators, staff, drivers, and warehouse personnel, plan servicing schedules, and manage parts availability, while maintaining accurate records and reports. On-site work required.