Lead Associate - Operations (VIP Corporate Travel)

WNS Assistance Limited; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

WNS Assistance Limited in the Philippines seeks a Corporate Travel VIP support specialist to act as the primary contact for C-suite travelers. The role requires 3+ years in corporate travel and VIP service, with GDS knowledge (Amadeus preferred), and onsite work in Eastwood, Quezon City with shifting schedules.

You will handle bookings, policy compliance, fare rules, and provide proactive travel guidance across phone, chat and email, ensuring flawless service and memorable experiences for

Qualifications

• 3+ years in corporate travel with VIP customer service experience.
• Experience with GDS systems, Amadeus preferred.

Responsibilities

• Service travel requests via phone, email, chat, ensuring policies are followed.
• Deliver extraordinary end-to-end customer service with a professional demeanor.
• Provide consultation on fares, routing, and international travel requirements.
• Use problem-solving to identify best air/rail/car/hotel options.
• Maintain quality, anticipate problems, and follow company standards.
• Work well under pressure and adapt quickly to change.
• Go above and beyond to ensure a memorable experience.

Skills

VIP customer service

Corporate travel domain knowledge

Tools

Amadeus

Job description

• 3+ years Corporate Travel domain and VIP customer service experience with GDS Knowledge (Preferred Amadeus)
• Willing to work fully time onsite in Eastwood, Quezon City and shifting schedule
• Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
• In-depth travel industry knowledge, including domestic/international reservations and fare rules for North America regions

Responsibilities

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangement
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate the
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
• Work well under pressure, adapting quickly to change and adversity
• Go above and beyond to ensure a memorable experience with every interaction