Corporate Travel Team Lead | GDS Expert & VIP Support

Teleperformance; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance Philippines is seeking an experienced BPO Team Leader with a Corporate Travel background. You will lead and develop a team supporting global travel accounts, leveraging expertise in GDS platforms such as Sabre, Amadeus, and Apollo/Galileo.

The ideal candidate has 3–5 years in corporate travel, 1–2 years in leadership, and strong communication and stakeholder management skills to drive KPIs, handle escalations, ensure policy compliance, and deliver high-quality service.

Qualifications

• 3–5 years Corporate Travel experience
• 1–2 years leadership experience
• AMEX GBT background preferred
• Proficient in GDS platforms (Sabre, Amadeus, Apollo/Galileo)
• Knowledge of ticketing, exchanges, refunds, fare rules, complex itineraries
• Strong communication and stakeholder management

Responsibilities

• Lead, coach, and develop a team of Corporate Travel Consultants.
• Drive performance against KPIs, SLAs, productivity, quality, and customer satisfaction goals.
• Handle escalations and support complex domestic and international travel bookings.
• Ensure compliance with client travel policies and procedures.
• Analyze team performance and implement continuous improvement initiatives.

Skills

Team leadership

Stakeholder management

Performance management

Coaching

Tools

Sabre

Amadeus

Apollo/Galileo

Job description

Teleperformance Philippines is seeking an experienced BPO Team Leader with a Corporate Travel background. You will lead and develop a team supporting global travel accounts, leveraging expertise in GDS platforms such as Sabre, Amadeus, and Apollo/Galileo.

The ideal candidate has 3–5 years in corporate travel, 1–2 years in leadership, and strong communication and stakeholder management skills to drive KPIs, handle escalations, ensure policy compliance, and deliver high-quality service.