VIP Corporate Travel Ops Lead (Onsite)

WNS Assistance Limited; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

WNS Assistance Limited in the Philippines seeks a Corporate Travel VIP support specialist to act as the primary contact for C-suite travelers. The role requires 3+ years in corporate travel and VIP service, with GDS knowledge (Amadeus preferred), and onsite work in Eastwood, Quezon City with shifting schedules.

You will handle bookings, policy compliance, fare rules, and provide proactive travel guidance across phone, chat and email, ensuring flawless service and memorable experiences for

Qualifications

• 3+ years in corporate travel with VIP customer service experience.
• Experience with GDS systems, Amadeus preferred.

Responsibilities

• Service travel requests via phone, email, chat, ensuring policies are followed.
• Deliver extraordinary end-to-end customer service with a professional demeanor.
• Provide consultation on fares, routing, and international travel requirements.
• Use problem-solving to identify best air/rail/car/hotel options.
• Maintain quality, anticipate problems, and follow company standards.
• Work well under pressure and adapt quickly to change.
• Go above and beyond to ensure a memorable experience.

Skills

VIP customer service

Corporate travel domain knowledge

Tools

Amadeus

Job description

WNS Assistance Limited in the Philippines seeks a Corporate Travel VIP support specialist to act as the primary contact for C-suite travelers. The role requires 3+ years in corporate travel and VIP service, with GDS knowledge (Amadeus preferred), and onsite work in Eastwood, Quezon City with shifting schedules.

You will handle bookings, policy compliance, fare rules, and provide proactive travel guidance across phone, chat and email, ensuring flawless service and memorable experiences for