Lead Assistant Team Leader - Property Management Operations

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

10 Paid Days Off

6 Paid Holidays

HMO

Independent Work Environment

Job summary

OptimalBooks is seeking an Assistant Team Leader to manage a group of Assistant Property Managers. You will guide performance, provide training, and coordinate with U.S. clients to ensure timely, accurate deliverables.

You will interact with senior management to identify growth opportunities and help implement new tools, processes, and SOPs. Flexibility and proactive leadership are key in this remote role.

Qualifications

• 3+ years of property management or real estate experience.
• Experience using tools like AppFolio, Buildium, Yardi, or Rent Manager.
• Background in tenant coordination, maintenance, and leasing support.
• 1–2 years of leadership or supervisory experience.
• Strong communication and client-facing skills.
• Proactive, organized, and detail-oriented.
• Comfortable working independently in a fast-paced environment.

Responsibilities

• Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time.
• Review end-of-shift reports to track productivity, workload, and team coordination.
• Act as the main point of contact for team members, providing guidance and support when needed.
• Coach and mentor team members, including conducting regular check-ins and performance feedback.
• Lead onboarding and training of new hires, and support ongoing team development.
• Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities.
• Prepare and present team performance and productivity reports (weekly/monthly).
• Help improve internal processes by updating SOPs, templates, and training materials.

Skills

Property management experience

Leadership potential

Client-facing communication

Detail-oriented

Tools

AppFolio

Buildium

Yardi

Rent Manager

Job description

OptimalBooks is seeking an Assistant Team Leader to manage a group of Assistant Property Managers. You will guide performance, provide training, and coordinate with U.S. clients to ensure timely, accurate deliverables.

You will interact with senior management to identify growth opportunities and help implement new tools, processes, and SOPs. Flexibility and proactive leadership are key in this remote role.