Property Management Team Lead - Coaching & Operations

OPTIMAL; Davao City; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

HMO

10 Paid Days Off (HR approved)

6 Paid Holidays (Filipino holidays)

Independent Work Environment

Job summary

OptimalBooks is seeking an Assistant Team Leader to guide a group of Assistant Property Managers in delivery of high-quality property management support for North American clients. You will coach, manage onboarding, and coordinate with senior management on team performance and opportunities for client growth.

Ideal candidates are technically strong with superior soft skills, driven, proactive, and capable of leading a team in a fast-paced environment while ensuring adherence to standards and

Qualifications

• 3+ years of property management or real estate experience.
• Strong leadership capabilities with a track record of team development.
• Excellent client-facing communication and relationship-building skills.
• Experience coaching and mentoring teams to achieve KPIs.
• Proactive, organized, and detail-oriented with a calm demeanor under pressure.

Responsibilities

• Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time.
• Review end-of-shift reports to track productivity, workload, and team coordination.
• Act as the main point of contact for team members, providing guidance and support when needed.
• Coach and mentor team members, including regular check-ins and performance feedback.
• Lead onboarding and training of new hires, and support ongoing team development.
• Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities.
• Assist clients with system improvements, including implementing new tools or software features.
• Prepare and present team performance and productivity reports (weekly/monthly).
• Help improve internal processes by updating SOPs, templates, and training materials.
• Ensure compliance with company policies, quality standards, and risk controls.
• Support basic people management functions such as performance evaluations and development planning.
• Escalate risks or issues to management when necessary.

Skills

Property management

Leadership

Client-facing communication

Training & coaching

Team mentoring

Proactive attitude

Tools

AppFolio

Buildium

Yardi

Rent Manager

Job description

OptimalBooks is seeking an Assistant Team Leader to guide a group of Assistant Property Managers in delivery of high-quality property management support for North American clients. You will coach, manage onboarding, and coordinate with senior management on team performance and opportunities for client growth.

Ideal candidates are technically strong with superior soft skills, driven, proactive, and capable of leading a team in a fast-paced environment while ensuring adherence to standards and