Assistant Team Leader - Property Manager

OPTIMAL Unlimited; Davao City; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

10 Paid Days Off

6 Paid Holidays

HMO

Independent Work Environment

Job summary

OPTIMAL Unlimited is seeking an Assistant Team Leader (Management Level) to oversee a group of Assistant Property Managers. You will mentor, train, and drive performance with a focus on quality and efficiency while coordinating with U.S. clients on deliverables.

The role emphasizes leadership, proactive problem solving, and process improvements. Ideal candidates have 3+ years in property management and experience with property management software like AppFolio, Buildium, Yardi, or Rent Manager,

Qualifications

• 3+ years in property management or real estate required.
• Experience with property management software AppFolio, Buildium, Yardi, or Rent Manager.
• Strong leadership and communication skills.
• Ability to work independently in a fast-paced environment.
• Experience mentoring or coaching a team.

Responsibilities

• Oversee daily team operations and ensure timely, accurate tasks.
• Review end-of-shift reports to monitor productivity and workload.
• Serve as main point of contact for team members, offering guidance.
• Coach, mentor, and conduct regular performance check-ins.
• Lead onboarding and ongoing training for new hires.
• Collaborate with U.S. clients to review deliverables and priorities.
• Identify opportunities to improve tools and processes.
• Prepare weekly/monthly team performance reports.
• Update SOPs, templates, and training materials.
• Ensure compliance with policies, quality standards, and risk controls.
• Assist with performance evaluations and development planning.
• Escalate risks or issues to management as needed.

Skills

Leadership

Communication

Client-facing

Proactive

Detail-oriented

Calm under pressure

Tools

AppFolio

Buildium

Yardi

Rent Manager

Job description

Assistant Team Leader (Management Level)

Our OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view

About Us:

OptimalBooks is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfillment.

Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.

About the Role:

As an Assistant Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led training.

You will interact on a daily/weekly/monthly basis with Senior Management regarding the performance of your team members as well as potential opportunities to grow our relationship with the client.

Who is this role a fit for?

We are looking for someone who is strong technically but also has soft skills including being driven, proactive, detail-oriented, calm under pressure, and an empathetic leader who can rally a team behind a common goal.

Primarily Responsibilities:

• Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time
• Review end-of-shift reports to track productivity, workload, and team coordination
• Act as the main point of contact for team members, providing guidance and support when needed
• Coach and mentor team members, including conducting regular check-ins and performance feedback
• Lead onboarding and training of new hires, and support ongoing team development
• Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities
• Assist clients with system improvements, including implementing new tools or software features
• Prepare and present team performance and productivity reports (weekly/monthly)
• Help improve internal processes by updating SOPs, templates, and training materials
• Ensure compliance with company policies, quality standards, and risk controls
• Support basic people management functions such as performance evaluations and development planning
• Escalate risks or issues to management when necessary

Ultimately, as the Assistant Team Leader, you should lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team towards meeting our KPIs.

Ideal Qualifications:

• 3+ years of property management or real estate experience
• Experience using tools like AppFolio, Buildium, Yardi, or Rent Manager
• Background in tenant coordination, maintenance, and leasing support
• 1-2 years of leadership or supervisory experience
• Strong communication and client-facing skills
• Proactive, organized, and detail-oriented
• Comfortable working independently in a fast-paced environment

Compensation & Benefits Package:

• TBD - based on experience
• 10 Paid Days Off (Approved same day or next day by HR)
• 6 Paid Holidays (Based on Filipino Holidays)
• HMO
• Independent Work Environment