Latvian Speaking Service Desk Support (Free Airfare + Work Permit)

J-K Network Services; Taguig; On-site; PHP 892,800 - 948,600; Full time

Benefits offered by this job

Sick Leave

Vacation Leave

Medical Insurance

Night Shift Differential Pay

HMO

Free Visa processing

Equipment provided

Relocation Assistance

Job summary

A leading IT/BPO company is seeking a Latvian Speaking Service Desk Support to handle inquiries and perform troubleshooting tasks. The role requires proficiency in Latvian and English, a vocational diploma or higher, and knowledge of IT systems. The position offers competitive compensation and benefits including sick leave and medical insurance.

Qualifications

• Foreign national with proficiency in Latvian and English.
• Experience in handling IT or Technical Support is a plus.
• BPO experience is an advantage.

Responsibilities

• Handle and manage inquiries and requests over phone/emails.
• Conduct initial troubleshooting to identify issues.
• Perform various troubleshooting tasks for systems.

Skills

Proficient in Latvian

Proficient in English

Computer and internet savvy

Ability to troubleshoot

Education

Vocational Diploma, Short Course

Undergraduate Certificate, Bachelor's/College Degree

Tools

Windows Operating System

Email Tracking Systems

Job description

Company Profile: This is a Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting that sustained profitable growth—delivers a wide range of benefits for your company and clients, and consultants.

Position: Latvian Speaking Service Desk Support

Industry: IT/BPO Company

Location: McKinley, Taguig City

Salary: PHP 80,000 - PHP 85,000 gross still negotiable

Schedule: Shifting

Work Set-up: Work Onsite

BENEFITS

• Sick Leave
• Vacation Leave
• Medical Insurance
• Night Shift Differential Pay
• HMO
• Free Visa processing
• Equipment will be provided
• Relocation Assistance for 1 month for those applicant located abroad
• Other will be discussed by the client

JOB REQUIREMENTS

• Foreign national proficient in Latvian and English Language
• At least a Vocational Diploma, Short Course
• Certificate Undergraduate, or Bachelor's/College Degree in any field.
• Knowledgeable in Computer application
• Computer and internet savvy - can navigate through Windows/Internet with ease.
• Experience in handling IT or Technical Support is a plus
• BPO experience is an advantage

JOB RESPONSIBILITIES

• Handle and manage inquiries and request over phone/emails and tracking system
• Conduct initial troubleshooting to identify the issue and ensure resolution
• Troubleshoot various systems/servers/workstations
• Ensure proper documentation
• Perform other related tasks

Recruitment Process

1. Resume Screening
2. Initial Interview
3. Language Interview
4. Technical Interview
5. Hiring Manager’s Interview
6. Job Offer

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