German Service Desk Analyst | Php 90,000 Monthly

J-K Network Services; Taguig; On-site; PHP 892,800 - 1,004,400; Full time

Benefits offered by this job

Sick Leave

Vacation Leave

Medical Insurance

Night Shift Differential Pay

HMO

Free Visa processing

Relocation Assistance

Job summary

A leading IT/BPO company is seeking a German Service Desk Analyst to provide technical support onsite in Taguig. The ideal candidate is proficient in German and English and has a strong background in IT with customer service skills. Responsibilities include troubleshooting hardware/software issues, responding to client inquiries, and maintaining computer systems. Competitive salary offered, with various benefits including medical insurance and relocation assistance for applicants abroad.

Qualifications

• Proficient in both German and English for effective communication.
• At least a Vocational Diploma or equivalent; Bachelor's degree preferred.
• Experience in IT or Technical Support is a plus.

Responsibilities

• Attend to inquiries regarding hardware or software problems.
• Install and maintain computer systems and network applications.
• Respond to client concerns via phone or email.
• Resolve technical issues efficiently.
• Document incoming questions and service desk tickets.

Skills

Proficient in German and English Language

Knowledgeable in Computer applications

Computer and internet savvy

Experience in IT or Technical Support

BPO experience

Education

Vocational Diploma or Bachelor's/College Degree

Job description

COMPANY PROFILE

This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position

German Service Desk Analyst

Company Industry

IT/BPO Company

Work Location

McKinley, Taguig City

Salary

Php 80,000 - Php 90,000 gross

Work Schedule

Shifting

Work Set-up

Onsite

BENEFITS

• Sick Leave
• Vacation Leave
• Medical Insurance
• Night Shift Differential Pay
• HMO
• Free Visa processing
• Relocation Assistance for 1 month for those applicant located abroad
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS

• Proficient in German and English Language
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
• Knowledgeable in Computer application
• Computer and internet savvy - can navigate through Windows/Internet with ease.
• Experience in handling IT or Technical Support is a plus
• BPO experience is an advantage

JOB RESPONSIBILITIES

• Attend to inquiries of customers regarding hardware or software problems of computer
• Installing and maintaining computer systems and network applications
• Responding to the concerns of the clients via phone call or email
• Resolving technical issues quickly and efficiently
• Managing, prioritizing, and documenting incoming questions and service desk tickets
• Prioritizing and resolving IT concerns and escalating serious issues to relevant department

RECRUITMENT PROCESS (ONLINE PROCESS)

• Resume Screening
• Initial Interview
• Language Interview
• Technical Interview
• Hiring Manager’s Interview
• Job Offer