Last Mile Regional Lead - Hub Operations, SPX Express (Northern Luzon)

Shopee; Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Shopee is seeking a Regional Operations Leader to drive end-to-end performance across multiple hubs in the Philippines. You will translate network and business goals into regional execution plans, oversee Area Managers, and ensure service levels, productivity, and cost efficiency through strong KPI governance and standardized processes.

You will lead capacity planning, cross-functional collaboration with OPEX, Strategy, Finance, and Claims, and build a scalable regional org.

Qualifications

• 8–12 years in logistics or last mile operations.
• 3–5 years in a regional or senior operations leadership role.
• Proven experience managing Area Managers or equivalent multi-layer operations structure.
• Strong background in high-volume, fast-moving logistics or distribution networks.

Responsibilities

• Oversees performance of multiple Area Managers and hub network within the region.
• Ensures consistent first mile and last mile operations in line with KPIs and standards.
• Monitors regional health and drives resolution of systemic issues across areas.
• Leads governance cadence with Area Managers and conducts performance reviews.
• Drives capacity planning, network optimization, and cost efficiency initiatives.
• Partners with OPEX, Strategy, Finance, Claims, and other stakeholders for alignment.
• Ensures accurate regional reporting and escalation management.

Skills

End-to-end logistics

Regional multi-site leadership

KPI governance

Strategic execution

Stakeholder management

Data analytics

Leadership & decision-making

High-growth logistics

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or related field

Job description

Job Description:

Responsible for the end-to-end operational performance, strategy execution, and governance of multiple areas within an assigned region. The role ensures that all hubs and areas consistently achieve operational KPIs, comply with standardized processes, and deliver high standards of service, efficiency, safety, and control. It translates network and business objectives into regional execution plans and drives alignment across Area Managers and cross-functional stakeholders.

Duties and Responsibilities:

1. Regional Operational Governance & Performance

• Oversees performance of multiple Area Managers and the overall hub network within the assigned region.
• Ensures consistent execution of first mile and last mile operations across all areas in alignment with company standards and KPIs.
• Monitors regional operational health and drives resolution of systemic, cross-area, and structural issues.
• Ensures sustained achievement of regional KPIs including service levels, productivity, delivery performance, cost efficiency, and RTS performance.

2. Strategy Execution & Network Alignment

• Translates national or network-level strategies into regional execution plans and operational priorities.
• Ensures alignment of hub and area operations with broader business, network, and service objectives.
• Drives implementation of new initiatives, process changes, and operational enhancements across the region.

3. Performance Management & Business Reviews

• Establishes and leads structured performance governance cadence (e.g., weekly/monthly business reviews) with Area Managers.
• Reviews performance trends, identifies systemic gaps, and ensures execution of corrective and preventive actions across areas.
• Ensures data accuracy, performance integrity, and consistency of operational reporting across the region.

4. People Leadership & Capability Development

• Leads, coaches, and develops Area Managers to strengthen execution discipline and leadership capability.
• Builds a high-performing regional operations organization capable of scaling with network growth.
• Drives succession planning and capability building for key operational roles within the region.

5. Cross-Functional & Enterprise Coordination

• Serves as primary regional interface with key functions including OPEX, Strategy, FinOps, Claims, and other Support stakeholders.
• Ensures regional alignment with functional policies, standards, and initiatives.
• Resolves escalated cross-area and cross-functional issues, ensuring timely resolution and alignment across stakeholders.
• Escalates enterprise-level or structural issues requiring national or network intervention.

6. Capacity Planning & Regional Optimization

• Leads regional capacity planning, including volume forecasting, manpower alignment, and hub/area capacity balancing.
• Drives optimization of regional network efficiency, cost structure, and service coverage.
• Supports long-term network planning and expansion readiness in coordination with Strategy and Network Planning teams.

7. Perform other duties as may be assigned by the Reporting Manager

Requirements:

Educational Background & Certifications Requirement

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or related field.

Experience Requirement

• At least 8-12 years of experience in logistics, supply chain, or last mile operations.
• Minimum 3-5 years in a multi-site regional or senior operations leadership role.
• Proven experience managing Area Managers or equivalent multi-layer operations structure.
• Strong background in high-volume, fast-moving logistics or distribution networks.

Knowledge and Skills

• Deep understanding of end-to-end logistics operations (first mile, last mile, hub networks).
• Strong regional or multi-site operations leadership capability.
• Proven ability to drive large-scale performance management and KPI governance systems.
• Strong strategic execution capability (translating plans into operational outcomes).
• Advanced stakeholder management across multiple functions (OPEX, Finance, Strategy, Claims, etc.).
• Strong analytical capability with ability to interpret complex operational and financial data.
• Strong organizational leadership, decision-making, and escalation management skills.
• Ability to operate in high-growth, high-complexity logistics environments