Last-Mile Delivery Lead - Mumbai (Fresh Produce)

Essar Group; Hinoba-an; On-site; PHP 595,000 - 793,000; Full time

Job summary

Pluckk is seeking a Last Mile Executive to own end-to-end delivery operations from the Mumbai DC to customer doorsteps. You will manage the rider ecosystem (in-house and 3PL), plan daily dispatch, and optimise routes across serviceable pin-codes while ensuring cold-chain integrity till handoff.

This role involves hands-on fleet management, vendor negotiations, and cross-functional collaboration with CX and warehouse teams to improve OTD and reduce cost per delivery.

Qualifications

• 3–5 years in last-mile/delivery operations.
• Experience with quick commerce / hyperlocal food delivery.
• Hands-on with large rider fleets and a DC.
• Exposure to cold-chain or perishable goods is a plus.

Responsibilities

• Own daily last-mile dispatch and route planning.
• Manage rider fleet including in-house, gig riders and 3PL partners.
• Track On-Time Delivery (OTD), first-attempt delivery, and Cost Per Delivery (CPD).
• Maintain cold-chain SOPs from DC to customer handoff.
• Collaborate with CX to resolve escalations and improve delivery experience.
• Publish dashboards for leadership and cross-functional teams.

Skills

Last-mile ops

Fleet management

Route optimization

Vendor negotiation

Ground-up ops

People management

English/Hindi/Marathi

Education

Bachelor's Degree

Tools

Dispatch software

Job description

Pluckk is seeking a Last Mile Executive to own end-to-end delivery operations from the Mumbai DC to customer doorsteps. You will manage the rider ecosystem (in-house and 3PL), plan daily dispatch, and optimise routes across serviceable pin-codes while ensuring cold-chain integrity till handoff.

This role involves hands-on fleet management, vendor negotiations, and cross-functional collaboration with CX and warehouse teams to improve OTD and reduce cost per delivery.