Rider Operations Leader: Scale Last-Mile Delivery

Lennor Group; Quezon City; Hybrid; PHP 1,116,000 - 1,674,000; Full time

Job summary

Lennor Metier, based in Quezon City, Philippines, is seeking a leader to manage a large rider fleet and optimize last‑mile delivery across Metro Manila. The role emphasizes forecasting, manpower planning, and cost‑efficient operations in a hybrid work setup.

Ideal candidates have 5+ years in logistics or last‑mile delivery, strong analytics, and proven success in fleet performance and rider management. The position offers growth, strong profitability focus, and collaboration with warehouses.

Qualifications

• Bachelors degree in a related field and 5+ years in logistics, last‑mile delivery, or online delivery operations.
• Proven experience managing rider or delivery fleets, including large teams or 3PL partners.
• Strong experience in fleet capacity planning, rider demand forecasting, manpower planning, and deployment.
• Experience in route planning, dispatch operations, fleet utilization, and last-mile performance optimization.
• Strong analytical skills using operational data to support planning and decisions.
• Excellent communication, stakeholder management, and problem-solving abilities.

Responsibilities

• Lead rider operations for a fleet of ~150 riders with future expansion.
• Forecast rider requirements based on order volume, warehouse demand, peak periods, and growth.
• Develop manpower, scheduling, deployment, and fleet utilization plans.
• Optimize route planning, batching, dispatching, and last‑mile delivery performance.
• Develop and review delivery-fee, pricing, surge, and rider incentive frameworks while preserving profitability.
• Monitor key metrics: Cost per Delivery, On-Time Delivery Rate, Rider Utilization, Order Fulfillment Time, and Order Accuracy.
• Use data to identify bottlenecks, improve fleet productivity, and reduce costs.
• Coordinate with warehouse and fulfillment teams to improve order staging, rider handoff, and dispatch processes.
• Oversee rider recruitment, onboarding, performance management, engagement, and retention.
• Manage disruptions, surges, and third-party logistics partners as needed.

Skills

Fleet Capacity & Demand Planning

Rider Manpower Forecasting

Route & Trip Optimization

Last-Mile Delivery Operations

Delivery Pricing & Cost Analysis

Rider Incentive Planning

Fleet Performance Analytics

Last-Mile Delivery Software

Fleet Management Systems

Dispatching & Routing Tools

Microsoft Excel / Google Sheets

KPI Reporting & Operational Analysis

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related field

Job description

Lennor Metier, based in Quezon City, Philippines, is seeking a leader to manage a large rider fleet and optimize last‑mile delivery across Metro Manila. The role emphasizes forecasting, manpower planning, and cost‑efficient operations in a hybrid work setup.

Ideal candidates have 5+ years in logistics or last‑mile delivery, strong analytics, and proven success in fleet performance and rider management. The position offers growth, strong profitability focus, and collaboration with warehouses.