Executive - Last Mile

Essar Group; Hinoba-an; On-site; PHP 595,000 - 793,000; Full time

Job summary

Pluckk is seeking a Last Mile Executive to own end-to-end delivery operations from the Mumbai DC to customer doorsteps. You will manage the rider ecosystem (in-house and 3PL), plan daily dispatch, and optimise routes across serviceable pin-codes while ensuring cold-chain integrity till handoff.

This role involves hands-on fleet management, vendor negotiations, and cross-functional collaboration with CX and warehouse teams to improve OTD and reduce cost per delivery.

Qualifications

• 3–5 years in last-mile/delivery operations.
• Experience with quick commerce / hyperlocal food delivery.
• Hands-on with large rider fleets and a DC.
• Exposure to cold-chain or perishable goods is a plus.

Responsibilities

• Own daily last-mile dispatch and route planning.
• Manage rider fleet including in-house, gig riders and 3PL partners.
• Track On-Time Delivery (OTD), first-attempt delivery, and Cost Per Delivery (CPD).
• Maintain cold-chain SOPs from DC to customer handoff.
• Collaborate with CX to resolve escalations and improve delivery experience.
• Publish dashboards for leadership and cross-functional teams.

Skills

Last-mile ops

Fleet management

Route optimization

Vendor negotiation

Ground-up ops

People management

English/Hindi/Marathi

Education

Bachelor's Degree

Tools

Dispatch software

Job description

Pluckk is hiring a Last Mile Executive to own end-to-end delivery operations out of our Mumbai Distribution Center. The role is responsible for getting fresh fruits, vegetables, and ready-to-cook SKUs from the Mumbai DC to customer doorsteps across the city — on time, in full, and within cost. You will manage the rider fleet (in-house and 3PL), plan daily dispatch, optimise routes across Mumbai's pin-codes, and ensure cold-chain integrity until the final handoff. This is a hands‑on, ground‑up role.

Key Responsibilities

Daily DC dispatch operations

• Own daily last‑mile dispatch from the Mumbai DC — plan delivery slots, allocate orders, and ensure 100% pickup within cut‑off times.
• Drive core metrics: On‑Time Delivery (OTD) %, first‑attempt delivery rate, average delivery time, slot breach rate, and Cost Per Delivery (CPD).
• Maintain cold‑chain SOPs from DC dispatch to customer handoff to protect freshness and reduce shrinkage / returns.
• Manage the Mumbai rider ecosystem — in‑house delivery executives, gig riders, and 3PL partners.
• Forecast rider requirements basis order volume, slot density, and Mumbai pin‑code spread; ensure fleet availability across peak slots (morning and evening).
• Negotiate rate cards, SLAs, and commercials with 3PL partners servicing Mumbai; track performance and drive accountability.

Route & cost optimisation across Mumbai

• Use routing / dispatch tools (Locus, Shipsy, FarEye, or similar) to optimise batching and sequencing across South Mumbai, Western and Central suburbs, Navi Mumbai, and Thane (as per serviceable pin‑codes).
• Plan beat / cluster design factoring Mumbai‑specific realities — traffic, monsoon disruptions, society access timings, and high‑rise delivery norms.
• Reduce cost leakages — idle time, failed deliveries, re‑attempts, RTOs — and improve orders/rider/hour.

Team & rider management

• Hire, train, and retain DC‑level dispatchers, last‑mile supervisors, and delivery executives.
• Run rider engagement and incentive programs; drive training on customer handling, hygiene, and fresh‑produce handling.
• Manage shift‑wise manpower planning and attrition.
  
• Partner with the CX team to resolve Mumbai‑specific delivery escalations — delays, missing items, damaged produce, rider behaviour.
• Run RCAs on NPS detractors and close the loop with DC and fleet teams.
  

Reporting & cross‑functional

• Publish daily, weekly, and monthly last‑mile dashboards for the Mumbai DC to leadership.
• Collaborate closely with the Mumbai DC warehouse team, Category, Tech, and CX to improve the order‑to‑doorstep journey.

Skills & Qualifications

Experience

• 3 – 5 years in last‑mile / on‑demand delivery operations, with significant exposure to Mumbai operations.
• Prior experience at quick commerce, hyperlocal, food delivery, grocery, or D2C companies (Zepto, Blinkit, Swiggy Instamart, BigBasket, Licious, Country Delight, FreshToHome, Dunzo, or similar).
• Hands‑on experience managing rider fleets of 100+ and at least one large fulfillment center / DC.
• Exposure to fresh / perishable categories and cold‑chain handling is a strong plus.

Skills

• Strong knowledge of Mumbai geography, pin‑codes, traffic patterns, and society access norms.
• Analytical and problem‑solving ability; comfort with Excel / Google Sheets;
• Working knowledge of dispatch and routing platforms.
• Vendor management and commercial negotiation experience with 3PL partners operating in Mumbai.
• Ground‑up operator mindset — comfortable spending time at the DC, on rider routes, and during peak dispatch hours including weekends.
• Strong people management and communication skills.
• Fluency in English, Hindi, and Marathi (Marathi strongly preferred for rider and society interactions).

Reports to:

Lead - D2C Mumbai

Job Info

• Job Identification 2625
• Posting Date 08/28/2026, 07:57 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time