Landside Operations & Customer Service Specialist (Pasig)

maersk; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk in Pasig is seeking a customer service professional with 3-5 years in shipping or BPO to coordinate end-to-end container dispatch and manage day-to-day interactions with customers, carriers and internal teams.

You will monitor shipments, resolve issues, and ensure service commitments, while using MS Office and SAP BI tools. Fluency in Spanish and English and willingness to work onsite on a mid-shift schedule are essential.

Qualifications

• Bachelor's Graduate
• Bilingual in Spanish and English
• 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice
• Willing to work onsite in Pasig City; Full mid shift schedule
• Proficient in MS Office tools and SAP BI applications/tools

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk in Pasig is seeking a customer service professional with 3-5 years in shipping or BPO to coordinate end-to-end container dispatch and manage day-to-day interactions with customers, carriers and internal teams.

You will monitor shipments, resolve issues, and ensure service commitments, while using MS Office and SAP BI tools. Fluency in Spanish and English and willingness to work onsite on a mid-shift schedule are essential.