Single Carrier Landside Operations Specialist - Spanish Speaker

A.P. Moller - Maersk; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Maersk in Pasig City is seeking a dispatch operations specialist responsible for end-to-end planning, carrier assignment, and monitoring container movements to ensure timely delivery to customer locations.

The role emphasizes exception management, vendor dispute resolution, and continuous improvement to reduce disruptions and improve process efficiency. English and Spanish proficiency is required.

Qualifications

• Bachelor's graduate
• Fluent in Spanish and English (written and spoken)
• 3-5 years in customer service/BPO/shipping industry (voice/non-voice)
• Willing to work onsite in Pasig City; mid-shift schedule

Responsibilities

• Coordinate end-to-end dispatch operations across transport modes to ensure timely delivery.
• Communicate with customers, carriers, terminals, and internal teams to resolve issues.
• Monitor shipment movements and take corrective actions to mitigate risks.
• Meet customer service commitments through planning and exception handling.
• Maintain accurate records and documentation for visibility and compliance.
• Oversee accessorial costs and equipment usage to drive efficiency.

Skills

MS Office

SAP BI

Spanish & English

Customer service experience

Education

Bachelor's degree

Tools

SAP BI tools

Job description

Job Description:

This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full mid shift schedule

Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague wouldbe responsible foroperating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].