Global Landside Operations Specialist — Container Dispatch

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Pasig is seeking a capable Customer Service professional with 3–5 years in CS, BPO, or shipping. The role focuses on coordinating end-to-end container dispatch, handling customer and carrier interactions, and ensuring service commitments are met.

The ideal candidate is bilingual in Spanish and English, proficient with MS Office and SAP BI, and ready to work onsite in Pasig with a mid-shift schedule. This is a great chance to grow in a multinational environment.

Qualifications

• Bachelor's degree or equivalent.
• Fluent in Spanish and English (written and spoken).
• 3–5 years of experience in Customer Service, BPO, or Shipping industry (Voice/Non-voice).
• Willingness to work onsite in Pasig City, with a full mid-shift schedule.
• Proficient with MS Office and SAP BI or similar tools.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Bilingual Spanish/English

Customer service experience

Education

Bachelor's Graduate

Tools

MS Office

SAP BI

Job description

Maersk in Pasig is seeking a capable Customer Service professional with 3–5 years in CS, BPO, or shipping. The role focuses on coordinating end-to-end container dispatch, handling customer and carrier interactions, and ensuring service commitments are met.

The ideal candidate is bilingual in Spanish and English, proficient with MS Office and SAP BI, and ready to work onsite in Pasig with a mid-shift schedule. This is a great chance to grow in a multinational environment.