Laguna Customer Service Advisor I — 2026

Concentrix Philippines; Laguna; Sur place; PHP 279 000 - 424 000; Plein temps

Résumé du poste

Concentrix Philippines in Laguna is hiring an Advisor I, Customer Service to handle inbound/outbound calls and web inquiries, resolving routine problems and delivering service per KPIs. The role requires a high school diploma with some experience, strong communication, and solid computer skills.

You will greet customers professionally, document interactions, and leverage knowledge of products to assist and upsell when appropriate, all while maintaining accuracy and teamwork in a fast-paced

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.

Responsabilités

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and use resources to resolve issues.
• Listen attentively; show empathy while building rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Document and prepare accurate work records; update accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products or services and guide through options.

Connaissances

Customer service

Communication

Computer skills

Attention to detail

Multitasking

Team player

Formation

High school diploma

Two years college

Description du poste

Concentrix Philippines in Laguna is hiring an Advisor I, Customer Service to handle inbound/outbound calls and web inquiries, resolving routine problems and delivering service per KPIs. The role requires a high school diploma with some experience, strong communication, and solid computer skills.

You will greet customers professionally, document interactions, and leverage knowledge of products to assist and upsell when appropriate, all while maintaining accuracy and teamwork in a fast-paced