L2 Technical Support Engineer - Windows & SQL

NCR Corporation; Cebu City; On-site; PHP 400,000 - 650,000; Full time

Job summary

NCR Voyix in Cebu City, Philippines, is seeking an L2 Technical Support / Application Support Analyst to troubleshoot and resolve incidents on business-critical systems. You will act as escalation from L1, analyze root causes, and document solutions to knowledge bases.

You should have strong Windows troubleshooting, SQL experience, and the ability to communicate clearly with technical and non-technical stakeholders while collaborating with cross-functional teams.

Qualifications

• 2 years of experience in L2 Technical Support or Application Support roles.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Knowledge in writing and executing SQL queries for investigation and support purposes.
• Knowledge of command-line scripting and/or PowerShell - advantage.
• Experience in incident analysis, root cause identification, and problem resolution.
• Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders.
• Application support skills, including understanding of application workflows, integrations, and dependencies.
• Strong analytical and problem-solving abilities with attention to detail.
• Good English verbal and written communication skills and the ability to work collaboratively in a team environment.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues.
• Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs).
• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.
• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.
• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Skills

L2 Technical Support

Windows troubleshooting

SQL queries

PowerShell scripting

Incident analysis

Documentation

Communication

Application support

Teamwork

Tools

PowerShell

SQL

Job description

NCR Voyix in Cebu City, Philippines, is seeking an L2 Technical Support / Application Support Analyst to troubleshoot and resolve incidents on business-critical systems. You will act as escalation from L1, analyze root causes, and document solutions to knowledge bases.

You should have strong Windows troubleshooting, SQL experience, and the ability to communicate clearly with technical and non-technical stakeholders while collaborating with cross-functional teams.