L2 Technical Support Engineer - Windows + SQL Expert

NCR Voyix

Cebu City

On-site

PHP 350,000 - 550,000

Full time

8 days ago

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Job summary

NCR Voyix provides second-level technical and application support for business-critical systems, focusing on in-depth troubleshooting and root cause investigation. This role involves SQL-based data issue analysis and collaboration with development and infrastructure teams to maintain availability and performance.

2 years of experience in L2/ Application Support, strong Windows troubleshooting, and clear technical communication are required.

Qualifications

2 years of experience in L2 Technical Support or Application Support.
Strong troubleshooting experience in a Microsoft Windows environment.
Experience writing and executing SQL queries for investigation and support purposes.
PowerShell or scripting knowledge is advantageous.
Ability to clearly document technical solutions and communicate complex issues.
Understanding of application workflows and integrations.
Strong analytical and problem-solving abilities.
Excellent English verbal and written communication.

Responsibilities

Provide second level technical support for Windows-based environments.
Analyze, diagnose, and resolve incidents escalated from L1 support within SLAs.
Perform incident analysis and root cause investigation to identify underlying issues.
Use SQL queries to investigate data-related issues and support troubleshooting activities.
Support business and customer-facing applications, ensuring availability and performance.
Document technical solutions and knowledge base articles.
Collaborate with development, infrastructure, and third-level support teams on complex issues.