L2 Helpdesk & Application Support Specialist

NCR Voyix; Philippines; On-site; PHP 350,000 - 500,000; Full time

Job summary

NCR Voyix in the Philippines is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical and application support for business-critical systems. You will perform in-depth troubleshooting, incident analysis, and root cause investigation as an escalation point from L1.

You will use SQL queries to investigate data-related issues, document solutions, and collaborate with development and operations teams to prevent recurrence while maintaining system availability

Qualifications

• 2 years of experience in L2 Technical Support or Application Support.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Experience writing and executing SQL queries for investigation and support.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments with advanced troubleshooting.
• Analyze, diagnose, and resolve incidents escalated from L1 within SLAs.
• Perform incident analysis and root cause investigation to identify underlying issues.
• Use SQL queries to investigate data-related issues and support troubleshooting.
• Support business and customer-facing applications, ensuring availability and performance.
• Document technical solutions and workarounds in knowledge bases and incident systems.
• Collaborate with development, infrastructure, and support teams on complex issues.

Skills

L2 support

Windows troubleshooting

SQL queries

PowerShell

Incident analysis

Documentation

Job description

NCR Voyix in the Philippines is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical and application support for business-critical systems. You will perform in-depth troubleshooting, incident analysis, and root cause investigation as an escalation point from L1.

You will use SQL queries to investigate data-related issues, document solutions, and collaborate with development and operations teams to prevent recurrence while maintaining system availability