L2 Technical Support Engineer - Windows, SQL & App Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

NCR Voyix Corporation seeks an L2 Technical Support / Application Support Analyst to provide second-level support for Windows-based environments and business-critical applications. You will troubleshoot, diagnose, and resolve incidents, perform root-cause analysis, and document solutions for technical and non-technical stakeholders.

You will use SQL queries to investigate data issues, support application behavior, and collaborate with development and infrastructure teams to ensure system

Qualifications

• 2 years of experience in L2 Technical Support or Application Support roles.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Experience writing SQL queries for investigation and support.
• Ability to clearly document technical solutions for technical and non-technical audiences.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of OS, application, and configuration issues.
• Analyze, diagnose, and resolve incidents escalated from L1 support within SLAs.
• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.
• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.
• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Skills

L2 Technical Support

Windows troubleshooting

SQL queries

PowerShell

Incident analysis

Documentation

Application support

Teamwork

English communication

Job description

NCR Voyix Corporation seeks an L2 Technical Support / Application Support Analyst to provide second-level support for Windows-based environments and business-critical applications. You will troubleshoot, diagnose, and resolve incidents, perform root-cause analysis, and document solutions for technical and non-technical stakeholders.

You will use SQL queries to investigate data issues, support application behavior, and collaborate with development and infrastructure teams to ensure system