L2 Support Engineer — 24/7 Retail Tech Expert

NCR Voyix Corporation; Cebu City; On-site; PHP 400,000 - 650,000; Full time

Job summary

NCR Voyix Corporation in the Philippines seeks a Level 2 Support Engineer to provide advanced technical support for retail systems and applications. You will troubleshoot complex issues, analyze logs, and collaborate with Level 3, Engineering, Product, and DevOps teams to resolve incidents in a 24/7 environment.

The role emphasizes clear communication with customers, documentation, and continuous improvement of our service delivery. A strong Windows background and English fluency are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of technical support or service desk experience.
• Strong Windows troubleshooting skills.
• Excellent English communication skills.
• Preferred Linux experience.
• Knowledge of payment systems, cloud services, retail hardware, or store applications.

Responsibilities

• Investigate and resolve issues escalated from Level 1 support.
• Analyze logs, system data, and diagnostics to identify root causes.
• Work closely with Level 3, Engineering, Product, and DevOps teams.
• Manage incidents through to resolution or escalation.
• Provide updates and maintain clear communication with customers and stakeholders.
• Support Level 1 teams through coaching and knowledge sharing.
• Create and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to process and service improvements.
• Participate in training, cross-skilling, and continuous improvement initiatives.

Skills

Windows troubleshooting

English communication

Analytical thinking

Linux

Payment systems

Cloud services

Retail hardware

Store applications

Education

High school diploma

Tools

Linux

Job description

NCR Voyix Corporation in the Philippines seeks a Level 2 Support Engineer to provide advanced technical support for retail systems and applications. You will troubleshoot complex issues, analyze logs, and collaborate with Level 3, Engineering, Product, and DevOps teams to resolve incidents in a 24/7 environment.

The role emphasizes clear communication with customers, documentation, and continuous improvement of our service delivery. A strong Windows background and English fluency are essential.