Senior L3 IT Support Engineer - Retail Systems

NCR Voyix Corporation; Cebu City; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

NCR Voyix Corporation in the Philippines seeks a Level 3 Support Analyst to diagnose, troubleshoot, and resolve complex issues across Retail systems and infrastructure. You will monitor incident queues, perform incident resolution, and guide end-users while maintaining system reliability.

The role requires hands-on experience in Level 2/3 support, strong SQL/PowerShell/.NET skills, and excellent communication to coordinate across teams and users.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• Minimum 4 years hands-on experience in a support environment providing Level 2 and Level 3 support.
• Database management – Microsoft SQL Server; SQL Queries; PowerShell scripting; Object Oriented and .NET Programming (advantage).
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.

Responsabilités

• Monitor Service Request System (SRS) incident management queue.
• Analyze incidents to identify service restoration actions to be taken.
• Incident investigation and diagnosis; create problem records and perform root cause analysis.
• Take incident resolution actions to restore service to customers.
• Provide advanced technological support for software, hardware, and network failures and conflicts.
• Provide instruction and training to faculty, staff, and students on new or updated technologies.
• Install, configure and maintain computers, networks, workstations and related equipment.
• Perform miscellaneous job-related duties as assigned.

Connaissances

SQL queries

Object oriented programming

PowerShell scripting

Interpersonal skills

Formation

Diploma or Degree in Information Technology

Outils

SQL Server

PowerShell

.NET

Description du poste

NCR Voyix Corporation in the Philippines seeks a Level 3 Support Analyst to diagnose, troubleshoot, and resolve complex issues across Retail systems and infrastructure. You will monitor incident queues, perform incident resolution, and guide end-users while maintaining system reliability.

The role requires hands-on experience in Level 2/3 support, strong SQL/PowerShell/.NET skills, and excellent communication to coordinate across teams and users.