L2 Tech Support Engineer - Windows & SQL

NCR Voyix; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

NCR Voyix in Cebu City, Philippines, is seeking an experienced L2 Technical Support specialist to troubleshoot Windows environments, analyze incidents, and resolve complex issues. You will work with cross-functional teams to maintain availability and performance of business applications.

The ideal candidate has at least 2 years in L2 or application support, strong Windows debugging skills, SQL query experience, and clear documentation.

Qualifications

• 2 years of experience in L2 Technical Support or Application Support roles.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Knowledge in writing and executing SQL queries for investigation and support purposes.
• Knowledge of command-line scripting and/or PowerShell - advantage
• Experience in incident analysis, root cause identification, and problem resolution.
• Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders.
• Application support skills, including understanding of application workflows, integrations, and dependencies.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues.
• Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs).
• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.
• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.
• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Skills

L2 Support

Windows

SQL

PowerShell

Documentation

Communication

Job description

NCR Voyix in Cebu City, Philippines, is seeking an experienced L2 Technical Support specialist to troubleshoot Windows environments, analyze incidents, and resolve complex issues. You will work with cross-functional teams to maintain availability and performance of business applications.

The ideal candidate has at least 2 years in L2 or application support, strong Windows debugging skills, SQL query experience, and clear documentation.