L2 Technical Support Specialist (Windows & SQL)

NCR Voyix Corporation; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

NCR Voyix Corporation is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical support for Windows-based environments and customer-facing applications in Cebu City, Philippines.

The role emphasizes incident analysis, root-cause investigation, and collaboration with cross-functional teams to ensure system availability and performance. Strong English communication skills are essential.

Qualifications

• 2 years of experience in L2 Technical Support or Application Support.
• Experience troubleshooting in a Microsoft Windows environment.
• Knowledge of writing and executing SQL queries.
• Knowledge of command-line scripting and/or PowerShell - advantage.
• Experience in incident analysis, root cause identification, and problem resolution.
• Ability to document technical solutions clearly for technical and non-technical stakeholders.
• Understanding of application workflows, integrations, and dependencies.
• Strong analytical and problem-solving abilities with attention to detail.
• Good English verbal and written communication skills.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments.
• Analyze, diagnose, and resolve incidents escalated from L1 within SLAs.
• Perform incident analysis and root cause investigation to prevent recurrence.
• Use SQL queries to investigate data-related issues and support troubleshooting.
• Support business and customer-facing applications, ensuring availability and performance.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident systems.
• Collaborate with development, infrastructure, and third-level support teams on complex issues.

Job description

NCR Voyix Corporation is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical support for Windows-based environments and customer-facing applications in Cebu City, Philippines.

The role emphasizes incident analysis, root-cause investigation, and collaboration with cross-functional teams to ensure system availability and performance. Strong English communication skills are essential.