L2 Application Support Engineer

Flexicon Solution Inc; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A technology solutions company in Makati is looking for a Level 2 Support Engineer to provide advanced technical support. The ideal candidate will have over 2 years of experience, proficiency in MySQL, and familiarity with Google Cloud Platform. Strong problem-solving and communication skills are crucial. This full-time position may require working in a shifting schedule.

Qualifications

• 2+ years of experience as an L2 application support.
• Proficiency in MySQL syntax and performance optimization.
• Excellent communication skills for technical and non-technical interactions.

Responsibilities

• Analyze and resolve technical issues for L1 Support.
• Maintain and troubleshoot using Google Cloud Platform services.
• Collaborate with technical teams for in-depth application support.

Skills

Technical support

Problem-solving

Excellent communication

MySQL

Google Cloud Platform

Performance tuning

Education

Bachelor's degree

Tools

Google Cloud Platform

Jcascript

Node.js

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Overview

The Level 2 Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction.

Responsibilities

• As a L2 Support, you will be analyzing and providing effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations;
• Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services;
• Utilize MySQL syntax for database queries, maintenance, and performance optimization;
• Collaborate with internal technical teams to provide in-depth technical support for application-related issues;
• Write and maintain technical documentation to assist in optimizing problem-solving processes;
• Use Jcascript, Node.js development tools as needed and resolve system-related issues;
• Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure;
• Assist in deploying service versions and provide logs related to the operational status of services;
• Investigating, analyzing, and collecting information for escalated issues, leveraging approved ticketing tools to document and escalate to Level 3 support when necessary.

Qualifications

• 2+ years of experience as an L2 Application support experience, with a proven ability to resolve technical issues and fulfill service requests effectively;
• Familiarity with Google Cloud Platform (GCP) operations and management, including services like 3. Compute Engine, Cloud Storage, Docker.etc.
• Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration;
• Skilled in using regular expressions and able to write them for specific scenarios;
• Strong problem analysis and troubleshooting skills, able to handle urgent issues effectively under pressure;
• Excellent communication skills, with the ability to communicate clearly with both technical and non-technical personnel at various levels;
• Ability to prioritize tasks and handle escalations efficiently, ensuring that critical issues are resolved in a timely manner;
• Ability to work independently and solve problems effectively.

Nice to Have

• Knowledge and practical experience in networking.
• Experience with other database systems (e.g., Redis, MongoDB, BigQuery, BigTable).
• Proficiency in other programming languages (e.g., Python, C++) is a plus.

Working Condition

Full-time position, may require working in a shifting schedule, five (5) days a week

Please include your Cover Letter when applying

Location

The Enterprise Center Tower 1, Paseo de Roxas, Legazpi Village, Makati, 1226 Metro Manila, Philippines

Fraud & Safety

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.