L2 Application Support

Galatic Events Corp.; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading events company in Metro Manila is looking for an L2 Technical Support Engineer. The role involves analyzing and resolving technical issues, performing system maintenance, and collaborating with technical teams. Candidates should have experience in GCP and MySQL, along with strong problem-solving and communication skills. Join us to ensure high-quality IT operations.

Qualifications

• 2+ years of experience as an L2 Application support.
• Familiarity with GCP operations, including Compute Engine.
• Proficiency in MySQL syntax for queries and performance tuning.
• Proficient in JavaScript for debugging.

Responsibilities

• Analyze and resolve technical issues from L1 Support.
• Perform system maintenance and troubleshooting using GCP.
• Collaborate with internal teams for technical support.
• Maintain technical documentation.

Skills

Technical support

Problem-solving

Communication

MySQL

Node.js

JavaScript

GCP operations

Troubleshooting skills

Prioritization

Tools

Google Cloud Platform

MySQL

Docker

Job description

Overview

The Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction. The candidate will also act as a bridge between Level 1 support and the development/engineering teams.

Responsibilities

• Analyze and provide effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations.
• Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
• Utilize MySQL syntax for database queries, maintenance, and performance optimization.
• Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
• Write and maintain technical documentation to assist in optimizing problem-solving processes.
• Use Node.js development tools as needed and resolve system-related issues.
• Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure.
• Assist in deploying service versions and provide logs related to the operational status of services.
• Investigate, analyze, and collect information for escalated issues, leveraging approved ticketing tools to document and elevate to Level 3 support when necessary.

Qualifications

• 2+ years of experience as an L2 Application support, with a proven ability to resolve technical issues and fulfill service requests effectively.
• Familiarity with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker, etc.
• Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
• Proficient in JavaScript, capable of writing and debugging code to resolve technical issues.
• Skilled in using regular expressions and able to write them for specific scenarios.
• Strong problem analysis and troubleshooting skills, able to handle urgent issues effectively under pressure.
• Excellent communication skills, with the ability to communicate clearly with both technical and non-technical personnel at various levels.
• Ability to prioritize tasks and handle escalations efficiently, ensuring that critical issues are resolved in a timely manner.
• Ability to work independently and solve problems effectively.

Good to have

• Knowledge and practical experience in networking.
• Experience with other database systems (e.g., Redis, MongoDB, BigQuery, BigTable).
• Proficiency in other programming languages (e.g., Python, C++) is a plus.

Job Summary

Join Galatic Events as an L2 Application Support Engineer. Handle escalated issues, troubleshooting, and ensure smooth IT operations.