L2 Application Engineer

1D Manpower Services Inc.; Makati; On-site; PHP 355,446 - 425,754; Full time

Job summary

A leading manpower services provider in Makati is looking for a skilled Incident Management specialist. The role involves analyzing incidents, supporting application processes, and managing change requests. Candidates should possess at least 3 years of relevant experience and be proficient in JavaScript, Node.js, and MySQL. This position requires on-site work five days a week with a shifting schedule. Join our team to deliver technical solutions effectively and efficiently within defined timelines.

Qualifications

• Minimum 3 years of experience in programming and application support.
• 1 year of incident, problem, and change management experience.
• Proficient in JavaScript and Node.js, capable of debugging.

Responsibilities

• Manage and resolve incidents received from L1 Application Support.
• Analyze problems to identify root causes and provide solutions.
• Evaluate change requests for feasibility and compatibility.

Skills

JavaScript

Node.js

MySQL

Application Support

Problem Management

Change Management

Education

Bachelor’s degree in Computer Science or related field

Tools

Google Cloud Platform

Docker

Job description

1. Incident Management

• Receives incidents from the L1 Application Support for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident.
• Performs deep analysis and investigation of the incident received from the L1 Application Support.
• Diagnose faults and determine whether new incidents are related to known errors or existing incident records.
• Contributes to the knowledge base essential for continuous process improvement of Application Support.

2. Problem Management

• Identifies, reports and submits details of potential problems to Problem Manager for his or her review.
• Reviews, analyzes, and investigates the problem in order to identify its root cause and provide corrective action/permanent solution or preventive action.
• Consults and works with his or her Immediate Superior regarding the problem.

3. Change Management

• Identifies the incident or problem if it requires a change request to resolve the issue.
• Understands and analyzes business processes and provides inputs to further enhance or improve and to clarify the change request requirements.
• Evaluates change requests to determine feasibility, time required, compatibility and dependencies with current system(s).
• Consults with Immediate Superior or directly communicates with end users

Job Requirements

• Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.
• Has at least (3) years of experience in computer programming, analysis and troubleshooting application.
• Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management.
• Experience in business domain processes is preferred but not required
• To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
• Some days may be heavy while others may be light. Longer hours may be required when a need arises.
• Proficiency in JavaScript and Node.js, capable of writing and debugging code to resolve technical issues.
• Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
• Experience with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker.

Salary: 35,000

Working Condition: On-site for Five (5) days a week, shifting schedule

Location: Makati City