Application Support

Seven Seven Global Services, Inc.; Eastern Manila District; On-site; PHP 520,000 - 760,000; Full time

Job summary

Seven Seven Global Services, Inc. seeks a Senior Application Support Analyst (L2) for an onsite role in Ortigas, Pasig City. This 10-month service contractor position focuses on advanced troubleshooting, incident management, and system reliability for business-critical applications.

The ideal candidate has 4+ years in application support with strong SQL, Java/.NET/Python, and familiarity with CI/CD, Docker, and Kubernetes. Banking/financial app experience is preferred; dayshift schedule applies.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Minimum 4 years of experience in application support, software development, or IT operations.
• Strong troubleshooting, incident mgmt, and root cause analysis.
• Proficient in Java, .NET, Python or similar.
• Experience with relational databases and SQL queries.
• Knowledge of n-tier web apps, OS, and infra architecture.
• Familiar with TCP/IP, HTTP, SSL.
• Banking/financial app support preferred.
• CI/CD knowledge is a plus.
• Docker and Kubernetes exposure is a plus.

Responsibilities

• Provide Level 2 technical support for escalated application incidents and problems.
• Coordinate with development, infra, and other teams for issue resolution.
• Coordinate patches, maintenance, and system upgrades.
• Manage releases and post-implementation reviews.
• Maintain incident docs, guides, and knowledge base.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

Cross-functional teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes

CI/CD

SQL

Job description

Application Support Analyst

Work Location: Ortigas, Pasig City
Work Arrangement: Full Onsite
Work Schedule: Dayshift
Employment Type: Service Contractor (10 Months)

Job Overview

We are looking for an experienced Senior Application Support Analyst (L2) who will be responsible for providing advanced technical support, troubleshooting application issues, and ensuring the stability and reliability of business-critical systems.

The role involves investigating and resolving escalated incidents, performing root cause analysis, implementing permanent fixes and enhancements, coordinating system maintenance, and managing application releases.

The ideal candidate has a strong background in application support, software development, database management, and technical troubleshooting, preferably within the banking or financial services industry.

Key Responsibilities

1. Incident and Problem Management

• Provide Level 2 technical support for escalated application incidents and problems.

• Perform technical investigation, troubleshooting, and root cause analysis.

• Identify and implement workarounds and permanent solutions to recurring issues.

• Analyze application logs, database queries, and system performance to identify defects.

• Coordinate with development, infrastructure, and other support teams for issue resolution.

• Maintain incident documentation, troubleshooting guides, and knowledge base articles.

• Ensure timely resolution of incidents in accordance with established SLAs.

2. Application Maintenance and Enhancements

• Identify system vulnerabilities, obsolete components, and potential technical risks.

• Coordinate application patching, preventive maintenance, and system upgrades.

• Collaborate with stakeholders to identify and implement application improvements.

• Develop and implement application fixes and enhancements.

• Conduct testing to ensure system stability and functionality.

• Coordinate production releases and post-implementation reviews.

3. Release and Capacity Management

• Coordinate application and infrastructure release schedules.

• Work with development and IT operations teams to ensure smooth production deployments.

• Monitor application performance and identify potential capacity constraints.

• Support release planning, version control, and rollback procedures.

• Maintain release and capacity management documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 4 years of relevant experience in application support, software development, system maintenance, or IT operations.

• Strong experience in technical troubleshooting, incident management, and root cause analysis.

• Background in programming or scripting languages such as Java, .NET, Python, or similar.

• Experience working with relational databases and writing SQL queries.

• Knowledge of n-tier web applications, operating systems, and infrastructure architecture.

• Familiarity with network protocols such as TCP/IP, HTTP, and SSL.

• Experience supporting banking or financial applications is highly preferred.

• Experience in Continuous Integration/Continuous Delivery (CI/CD) is an advantage.

• Knowledge of Docker and Kubernetes is a plus.

Skills and Competencies

• Strong analytical and problem-solving skills.

• Excellent technical troubleshooting and diagnostic skills.

• Good communication and stakeholder management abilities.

• Strong documentation and reporting skills.

• Ability to manage multiple priorities and work with cross-functional teams.

• Proactive, detail-oriented, and adaptable to changing environments.

• Ability to work independently and drive issues toward resolution.