IT Helpdesk

Bernales & Associates; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Government mandated benefits

Paid training and onboarding

Career growth opportunities

Supportive team environment

Hands-on enterprise IT experience

Job summary

Bernales & Associates is seeking a motivated IT Helpdesk to provide first-level support for hardware, software, and network issues. Fresh graduates are welcome to apply, and prior helpdesk experience is a plus but not required.

Location includes Marikina City and Quezon City; applicants must be amenable to working in both locations as business needs require. On-site, full-time role with opportunities to learn and grow in enterprise IT systems.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in IT Helpdesk or Technical Support is a plus but not required.
• Familiarity with ITSM tools and ticketing systems is advantageous.

Responsibilities

• Provide first-level technical support for hardware, software, and network concerns.
• Respond to IT support requests via tickets, phone, email, or in-person.
• Install, configure, and maintain desktops, laptops, printers and IT equipment.

Skills

Fresh graduate friendly

IT support basics

Microsoft Office

Strong communication

Ticketing systems

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Active Directory

Microsoft 365

Google Workspace

Job description

On-site - Quezon City Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

IT Helpdesk

Location: Marikina City, Metro Manila (Applicants must be amenable to working in both locations as business needs require.)

Job Type: Full-time

Job Summary

Bernales & Associates is seeking a motivated and customer-focused IT Helpdesk to join our team. This role is responsible for providing first-level technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues. We welcome fresh graduates who are eager to learn and build a career in IT, as well as candidates with prior technical support experience.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related concerns.
• Respond to and resolve IT support requests through ticketing systems, phone, email, or in-person assistance.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot operating systems, Microsoft Office applications, email, and other business software.
• Escalate complex technical issues to higher-level support teams when necessary.
• Monitor and update support tickets to ensure timely resolution.
• Assist in user account creation, password resets, and access management.
• Perform routine system maintenance and software updates.
• Document troubleshooting steps, resolutions, and IT procedures.
• Support IT projects, equipment deployment, and office technology initiatives as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science
• Fresh graduates are highly encouraged to apply. Previous experience in an IT Helpdesk or Technical Support role is an advantage but not required.
• Familiarity with ticketing systems or IT Service Management (ITSM) tools is an advantage.
• Basic knowledge of computer hardware, software installation, Windows operating systems, and Microsoft Office applications.
• Familiarity with network and system troubleshooting is a plus.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.
• Customer-service oriented with a positive attitude and willingness to assist users.
• Willing to work on-site and on shifting schedules, if required.
• A proactive team player with strong attention to detail and eagerness to learn.

Preferred Qualifications

• Knowledge of Active Directory, Microsoft 365, or Google Workspace is an advantage.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) is a plus.
• Relevant internships, academic projects, or IT certifications (e.g., CompTIA A+, Google IT Support Certificate) are an advantage but not required.

What We Offer

• Government-mandated benefits
• Paid training and onboarding
• Career growth and development opportunities
• Supportive and collaborative work environment
• Hands-on experience with enterprise IT systems and technologies

Work Schedule

• Full-time
• On-site
• Marikina City, Quezon City

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