IT Support Engineer

Navitas Semiconductor Usa; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Navitas Semiconductor Usa in Manila is seeking an IT Support Engineer to handle a range of end-user support requests. The ideal candidate should be self-motivated and possess strong troubleshooting skills, guiding both frontline support and resolving escalated issues.

The role includes diagnosing hardware/software issues, managing user accounts, and maintaining IT compliance while improving support processes through documentation and knowledge sharing.

Qualifications

• 3+ years of experience in IT Help Desk or desktop support.
• Experience resolving escalated incidents in Windows environments.
• 5+ years in an IT Help Desk position is preferred.

Responsibilities

• Provide frontline and escalated technical support.
• Diagnose and resolve advanced hardware and software issues.
• Manage incidents and service requests through ticketing systems.
• Administer user accounts in Active Directory and Microsoft Entra ID.
• Deploy and maintain IT equipment and software.

Skills

Advanced troubleshooting skills

Strong proficiency with Microsoft 365

Working knowledge of Active Directory

Familiarity with networking fundamentals

Experience using AI-powered tools

Strong analytical skills

Excellent communication skills

Education

BS in computer science or similar discipline

Tools

Active Directory

Microsoft Entra ID

NinjaOne

Freshservice

Job description

Job Details

Job Location: Manila, homebase

Job Purpose: Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self‑motivated, energetic, tech‑savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast‑growing company.

Key Responsibilities and Duties

• Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution—primarily for the local region, and for global offices as needed
• Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
• Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
• Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
• Install, configure, and troubleshoot software applications and endpoint management tools
• Follow workflow in accordance with quality standards
• Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Document solutions, create knowledge base articles, and maintain standard operating procedures
• Share knowledge across the IT team and help end users build self‑service skills to reduce repeat issues
• Identify recurring issues and recommend process or system improvements
• Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
• Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
• Any and all other duties, as assigned

Knowledge, Skills, Abilities

• Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications
• Strong proficiency with computers and all MS Office / Microsoft 365 products
• Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
• Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
• Demonstrated ability to manage a myriad of demands and prioritize effectively
• Strong analytical and problem‑solving skills
• Maintains accountability for actions (ownership of work)
• Extremely reliable with the ability to champion tasks
• Excellent written and verbal communication skills

Qualifications

Basic

• 3+ years of experience in an IT Help Desk, desktop support, or technical support position
• Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments

Preferred

• BS in computer science, computer engineering, or a similar discipline
• 5+ years of experience in an IT Help Desk position
• Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
• Scripting experience with PowerShell, VBScript, or JavaScript is a plus