L1 Technical Support Engineer — Night Shift

TaskUs; Las Piñas; On-site; PHP 335,000 - 469,000; Full time

Job summary

TaskUs in Las Piñas is hiring an Associate Technical Support Engineer – L1 to provide robust technical support across Windows, macOS and Linux environments. You will address chats, calls, and tickets while driving customer satisfaction and meeting KPI targets.

The role requires network troubleshooting skills, strong English communication, and familiarity with security concepts like SSL/TLS. This is a 100% on-site position with a night shift schedule in a fast-growing, people-first culture.

Qualifications

• Excellent knowledge of major operating systems - Windows, macOS & Linux.
• Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands.
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows Administration, including Active Directory & Group policies.
• Hands-on experience with Patch Management, Application Troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
• Familiar with Windows firewall concepts.
• Excellent written and verbal communication skills.

Responsibilities

• Build and expand our professional excellence in support service to all customers.
• Ensure customer delight by meeting or exceeding internal KPI targets and expectations.
• Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets.

Skills

Windows OS

macOS

Linux

Networking basics

TCP/IP

DNS

DHCP

HTTP/HTTPS

SSL/TLS

English communication

Education

Bachelor’s degree in a technical field

Job description

TaskUs in Las Piñas is hiring an Associate Technical Support Engineer – L1 to provide robust technical support across Windows, macOS and Linux environments. You will address chats, calls, and tickets while driving customer satisfaction and meeting KPI targets.

The role requires network troubleshooting skills, strong English communication, and familiarity with security concepts like SSL/TLS. This is a 100% on-site position with a night shift schedule in a fast-growing, people-first culture.