L2 Application Support Specialist

Pryce Gases, Inc. (NCR)

Cebu City

On-site

PHP 350,000 - 550,000

Full time

3 days ago

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Job summary

NCR Voyix Corporation is seeking an L2 Technical Support / Application Support Analyst to provide second-line technical and application support for business-critical systems. The role focuses on troubleshooting, incident analysis, and root-cause investigation to ensure stable performance and high service quality.

Responsibilities include handling Windows-based issues, analyzing incidents, executing SQL queries, documenting solutions, and collaborating with cross-functional teams to resolve

Qualifications

2+ years in L2 Technical Support or Application Support roles.
Strong troubleshooting in Windows environments.
Experience writing/executing SQL queries for investigations.

Responsibilities

Provide second level (L2) technical support for Windows-based environments.
Analyze, diagnose, and resolve incidents escalated from L1 within SLAs.
Perform incident analysis and root cause investigation to prevent recurrence.
Use SQL queries to investigate data-related issues and support troubleshooting.
Support business and customer-facing applications ensuring availability and performance.
Document technical solutions and knowledge base articles.
Collaborate with development, infra, and other teams on complex issues.

Skills

L2 Technical Support

Windows troubleshooting

SQL queries

PowerShell basics

Incident analysis

Documentation

Communication skills

Team collaboration

Tools

PowerShell

SQL Server

Job description

Responsibilities include handling Windows-based issues, analyzing incidents, executing SQL queries, documenting solutions, and collaborating with cross-functional teams to resolve

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