L1 Service Desk Engineer | IT Hardware/Software Support

NCR Voyix; Cebu City; On-site; PHP 2,229,000 - 3,822,000; Full time

Job summary

NCR Voyix Corporation is seeking an L1 Support professional to directly engage with customers, diagnose standard hardware and software issues, and collaborate with NCR and third-party technicians. The role emphasizes incident tracking and on-site coordination to meet service level agreements.

Responsibilities include installing, configuring, and updating hardware/software, guiding remote fixes, and maintaining thorough work orders. Strong communication and problem-solving skills are essential.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication; active listening.
• Ability to build relationships with customers and stakeholders.

Responsibilities

• Works directly with customers to resolve recurring or standard problems.
• Works with NCR and 3rd party technicians to resolve HW or SW problems.
• Provides incident tracking sheets to report on performance.
• Reviews incident history to identify recurring faults.
• Provides support with installing, configuring, and updating hardware and software.
• Allocates engineer appointment times for on-site jobs.
• Updates work orders and provides status information.
• Assigns and distributes workload to meet SLA’s.
• May respond to escalated calls.
• Participates in product set or customer base training.

Skills

Problem solving

Analytical skills

Excellent communication

Relationship building

Keyboard proficiency

Education

High school diploma

Tools

Windows-based applications

Desktop diagnostic tools

Job description

NCR Voyix Corporation is seeking an L1 Support professional to directly engage with customers, diagnose standard hardware and software issues, and collaborate with NCR and third-party technicians. The role emphasizes incident tracking and on-site coordination to meet service level agreements.

Responsibilities include installing, configuring, and updating hardware/software, guiding remote fixes, and maintaining thorough work orders. Strong communication and problem-solving skills are essential.