L&D Manager

MSD Malaysia; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

MSD Malaysia is seeking a seasoned Learning & Development professional to own and drive training initiatives that build critical capabilities aligned with business goals. The role requires partnering with sales and marketing, medical, digital, data & analytics teams, and centers of excellence to design and implement programs that close capability gaps.

You will establish annual training plans, develop targeted capabilities such as Omnichannel Engagement and Strategic Key Account Management, and

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or related fields.
• 3-5 years management experience in learning and development space / marketing and engagement with salesforce and facilitation with leadership experience.
• Independent mindset and strong interpersonal skills to engage with stakeholders.

Responsibilities

• TRAINING NEEDS ANALYSIS: establish relationships with leaders to identify needs and performance gaps; define interventions.
• TRAINING DESIGN & DEVELOPMENT: develop strategies and programs aligned to business objectives; liaise with Learning Support Services.
• TRAINING DELIVERY & EVALUATION: deliver training, coach SMEs, measure learning outcomes and impact.
• Evaluate training effectiveness and report insights to stakeholders with recommended actions.

Skills

Training Needs Analysis

Training Design

Facilitation

Stakeholder Engagement

Adult Learning Principles

Data-Driven Decision Making

Communication

Relationship Building

Presentation Skills

Project Management

Strategic Thinking

Cross-functional Collaboration

Change Management

Education

Bachelor’s degree in Business Administration, Human Resources, or related fields

Tools

MyLearning

Job description

Job Description Overall Objective Own and drive training and other interventions that will enable development of functional competencies towards the achievement of business goals and corporate mission by forging strong partnerships with stakeholders, sales and marketing teams. Maintain awareness and understanding of key business priorities, brand strategy, business processes, operational needs, and internal and external best practices, and lead the engagement with business leaders and divisional stakeholders to identify capability gaps, performance gaps and training needs. Establish the annual training plan in collaboration with the business (sales and marketing), key divisional stakeholders (e.g. medical, digital, data & analytics), centers of excellence to design and implement and provide training and other interventions to build critical capabilities, including targeted new capabilities (eg. Omnichannel Engagement, Strategic Key Account Management and Digital, Data & Analytics capabilities) and enable development of functional competencies that will drive the achievement of business goals and strategic priorities.

Key Responsibilities

• TRAINING NEEDS ANALYSIS
  Effectively establish, deepen and sustain key relationships with business leaders and mid-level managers to understand their business needs, portfolio or brand strategies, and identify related performance gaps, and determine the appropriate and priority interventions to address identified needs and gaps
  Lead collaborative efforts with stakeholders to define desired performance outcomes; Partner with cross-functional groups in the organization for the continuous analysis of training needs; provide feedback and coaching on issues related to learning programs and policies
  Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed
• TRAINING DESIGN & DEVELOPMENT
  Establish short- and long-term strategies for sales and marketing competency & capability development
  Design and develop sales and marketing training programs aligned to the business thrusts and objectives
  Act as a liaison between the Learning Support Services function (eg MyLearning) and stakeholders to ensure alignment with learning needs; Ensure learning solutions created meet the requirements of the client
  Collaborate cross-functionally to ensure efficient preparation and implementation of training programs
  Design evaluation processes and measurement tools to assure achievement of learning and performance objectives
• TRAINING DELIVERY & EVALUATION
  Deliver training and facilitate/or support local SMEs providing training
  Apply, teach, and coach the theories and practices of selling, sales management, and product management to develop skills, knowledge, and performance of the business units
  Utilize adult learning principles to ensure effective learning
  Identify and train internal resources in the organization to conduct training programs (Train-the-Trainor)
  Generate evaluation report to measure effectiveness of the training program implemented
  Analyze findings & report timely feedback on learning effectiveness to the business and develop appropriate action steps
  Feedback with stakeholders, and monitor impact and cost effectiveness of learning solutions; suggest improvements to further enhance learning program effectiveness and sustainability

QUALIFICATIONS / REQUIRED COMPETENCIES

Bachelor’s degree in Business Administration, Human Resources, or related fields. 3-5 years management experience in learning and development space / marketing and engagement with salesforce and facilitation with leadership experience. Independent mindset and a strong interpersonal skill to engage with high level of stakeholders. Strategic and executional skill sets are required. Knowledgeable in business acumen to interpret the business needs and convert into solutions. Strong analytical skills with a focus on data-driven decision-making Excellent communication and leadership skills. Strong facilitation skill.

Required Skills

• Adaptability
• Adaptability
• Adult Learning Theory
• Building Capability
• Business Decisions
• Business Sales
• Change Management
• Competency Management
• Content Creation
• Dashboard Management
• Decision Making
• Enterprise Leadership
• Goal Attainment
• Goal Setting
• Implement Training Programs
• Instructional Design
• Language Training
• Learning Needs Analysis
• Oral Communications
• Performance Metrics
• Pharmaceutical Training
• Process Training
• Product Management
• Relationship Building
• Results-Oriented {+ 7 more}

Preferred Skills

• Adaptability
• Adaptability
• Adult Learning Theory
• Building Capability
• Business Decisions
• Business Sales
• Change Management
• Competency Management
• Content Creation
• Dashboard Management
• Decision Making
• Enterprise Leadership
• Goal Attainment
• Goal Setting
• Implement Training Programs
• Instructional Design
• Language Training
• Learning Needs Analysis
• Oral Communications
• Performance Metrics
• Pharmaceutical Training
• Process Training
• Product Management
• Relationship Building
• Results-Oriented {+ 7 more}

Employee Status: Regular
Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s):

Job Posting End Date: 10/28/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.