Associate HR Services Center Spec

McDermott International; Makati; Hybrid; PHP 500.000 - 900.000; Vollzeit

Zusammenfassung

McDermott International in Makati is seeking an Associate HR Services Center Specialist – Learning & Development Operations and Logistics to support end-to-end administration of global L&D programs. You will manage enrollment, communications, scheduling, records, LMS administration, and data reporting.

The role requires 4+ years in HR/L&D operations, strong Excel and analytics capabilities, and experience with LMS platforms.

Qualifikationen

• Bachelor’s degree in HR, business admin, L&D, data analytics, or related field.
• Minimum 4 years in HR, learning operations or related roles in a high-volume environment.
• Advanced proficiency in Microsoft Excel and reporting.
• Experience with LMS and learning platforms (LinkedIn Learning, Percipio, CultureWizard or Oracle Learning).
• Strong data validation, analysis, and stakeholder reporting abilities.

Aufgaben

• Provide end-to-end administrative and operational support for Global L&D programs.
• Administer LMS platforms and learning technologies with data accuracy.
• Collect, consolidate, validate, and report learning data across systems.
• Prepare recurring and ad hoc L&D reports, dashboards, and summaries.
• Coordinate program calendars, nominations, enrollment, and communications.

Kenntnisse

Advanced Excel

Data analytics

Reporting

Analytical skills

Attention to detail

Organizational skills

Communication skills

Ausbildung

Bachelor’s degree in HR, Business Admin, L&D, Data Analytics, or related field

Tools

LinkedIn Learning

Percipio

CultureWizard

Oracle Cloud/Oracle Learning

Jobbeschreibung

Makati, National Capital Region, Philippines

Job Description

Job Overview:

The Associate HR Services Center Specialist – Learning & Development Operations and Logistics provides operational, administrative, systems, reporting, and data support for McDermott’s Global Learning & Development programs and learning platforms.

The role supports the end-to-end administration of learning programs, including program enrollment and nominations, participant and manager communications, scheduling, attendance and completion tracking, learning records, certificates, LMS administration, data consolidation, reporting, and analytics. The position works closely with Global L&D, HR/GPS teams, program managers, facilitators, and system administrators to maintain accurate learning records, deliver reliable reporting, and ensure effective execution of learning programs.

Responsibilities

KeyTasks and Responsibilities:

Learning Program Administration

• Provide end-to-end administrative and operational support for Global L&D programs.
• Create and maintain program trackers, participant lists, nomination lists, enrollment records, approval records, attendance records, completion data, and related program documentation.
• Coordinate employee nominations, self-enrollment processes, and manager approvals.
• Monitor enrollment and approval status and follow up on outstanding actions.
• Coordinate program calendars, meeting invitations, workshop placeholders, session invitations, and participant communications.
• Support virtual and in-person learning programs and maintain accurate participant records.
• Track attendance, course progress, catch-up requirements, assessments, and program completion.
• Prepare and issue nomination letters, participant communications, completion certificates, and other program-related documentation.
• Maintain program completion records and ensure learning information is accurately recorded in applicable systems and trackers.

LMS & Learning Technology Administration

• Provide day-to-day administration and operational support for learning platforms and related systems.
• Support learning assignments, enrollments, learner records, course completions, learning campaigns, and reporting.
• Administer and support platforms including LinkedIn Learning, Percipio, CultureWizard, and other learning technologies used by Global L&D.
• Extract, validate, and maintain learning activity and completion data from applicable learning platforms.
• Partner with LMS and system administrators to troubleshoot issues, resolve data discrepancies, and support system and process improvements.
• Support learning-system testing, data validation, and implementation activities as needed.

Data Management, Analytics & Reporting

• Collect, consolidate, validate, analyze, and maintain learning and development data from multiple systems and sources.
• Prepare recurring and ad hoc Global L&D reports, dashboards, trackers, and data summaries.Analyze learning data by program, function, population,
• participation, attendance, completion, learning hours, and other relevant measures.
• Use Microsoft Excel to organize, reconcile, filter, analyze, and present large or complex learning datasets.
• Maintain data quality by identifying discrepancies, validating records, and reconciling information across learning systems, program trackers, and source files.
• Translate learning data into clear, actionable information for Global L&D and business stakeholders.
• Support historical training-record requests and function-specific learning-data requests.
• Maintain accurate monthly and year-to-date learning reporting.

Program Records & Documentation

• Maintain accurate and organized L&D files, program documentation, participant records, trackers, forms, certificates, and supporting materials.
• Maintain manager approval and employee enrollment data where applicable.
• Ensure training attendance and completion records are accurately captured and updated.
• Support the preparation and maintenance of recurring program documentation and reporting files.
• Maintain appropriate version control, naming conventions, and organized storage of L&D operational records.

Stakeholder & Operational Support

• Partner with Global L&D program managers and other stakeholders to support successful program delivery.
• Respond to routine learning administration, learner-data, reporting, and program-status requests.
• Coordinate with HR/GPS, system administrators, program managers, facilitators, and other stakeholders to resolve operational issues.
• Support continuous improvement of L&D administrative processes, reporting practices, trackers, templates, and workflows.
• Provide timely and accurate support for ad hoc learning-data and training-record requests.

Qualifications

EssentialQualifications and Education:

• Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Data Analytics, or a related field.
• Minimum 4 years of HR, learning operations, learning administration, or related experience, preferably within a high-volume, multinational or Shared Services environment.
• Advanced proficiency in Microsoft Excel, including the ability to organize, consolidate, reconcile, filter, analyze, and present learning and HR data.
• Demonstrated proficiency in data analytics, data validation, and reporting, with the ability to identify trends, discrepancies, and meaningful insights from learning data.
• Strong reporting skills with the ability to transform raw data into clear reports, summaries, and visualizations for business stakeholders.
• Proficiency with Microsoft PowerPoint and other Microsoft 365 applications.
• Experience administering or supporting Learning Management Systems and digital learning platforms.
• Experience with LinkedIn Learning, Percipio, CultureWizard, Oracle Cloud/Oracle Learning, or comparable learning platforms preferred.
• Experience working with HRIS, LMS, case management, or employee-data systems.
• Strong attention to detail, particularly when managing learning records, participant information, attendance, completion data, and reporting.
• Strong analytical and problem-solving skills.
• Ability to manage multiple programs, priorities, deadlines, trackers, and stakeholder requests simultaneously.
• Ability to work with large datasets while maintaining accuracy and data integrity.
• Strong organizational, documentation, and records-management skills.
• Effective written and verbal communication skills and the ability to work with stakeholders across functions and geographies.
• Ability to work independently while collaborating effectively within a global team.
• Continuous-improvement mindset with the ability to identify opportunities to improve L&D processes, reporting, data quality, and administrative workflows.