KYC/AML Compliance Team Lead

Gratitude Philippines; Davao City; On-site; PHP 781,000 - 1,116,000; Full time

Job summary

Gratitude Philippines is seeking an experienced AML Regulatory Compliance Supervisor to lead a team of KYC Analysts and ensure day-to-day delivery, quality, and performance. The role focuses on managing productivity, reviewing high-risk cases, coaching staff, and addressing escalations to maintain strong AML/KYC controls.

You will own SLA and quality metrics, allocate workloads, conduct first-level reviews, and drive improvements with QA teams.

Qualifications

• Experience with KYC processes and AML-related operations.
• Proven supervisory or team management experience.
• Strong coaching and performance management skills.
• Familiarity with SLA, quality, attendance metrics and dashboards.

Responsibilities

• Manage a team of KYC Analysts and oversee daily operational delivery.
• Own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate workloads, manage queues, and balance team capacity to meet targets.
• Review complex/high-risk cases requiring Team Lead authorization.
• Lead daily team huddles and weekly one-on-one coaching sessions.
• Provide performance feedback based on scorecard results and QC findings.
• Monitor performance, identify improvement opportunities, and support underperformers.
• Collaborate with QC teams to address defects through coaching and retraining.
• Manage attendance, shrinkage, and schedule adherence with documentation.
• Identify attrition risks and support engagement and retention initiatives.
• Escalate operational risks and capacity constraints, provide updates for WBR.
• Coordinate with Training teams to onboard new hires during ramp-up.
• Ensure delivery against operational standards and business requirements.

Skills

KYC processes

AML operations

supervisory experience

team management

coaching

quality control

stakeholder management

analytical thinking

problem solving

Job description

Gratitude Philippines is seeking an experienced AML Regulatory Compliance Supervisor to lead a team of KYC Analysts and ensure day-to-day delivery, quality, and performance. The role focuses on managing productivity, reviewing high-risk cases, coaching staff, and addressing escalations to maintain strong AML/KYC controls.

You will own SLA and quality metrics, allocate workloads, conduct first-level reviews, and drive improvements with QA teams.