AML Regulatory Compliance Supervisor

IGO TECHONOLOGIES; Taguig; Híbrido; PHP 800 000 - 1 200 000; Tempo integral

Resumo da oferta

IGO TECHNOLOGIES in Manila seeks an experienced KYC Team Lead to manage a pod of analysts, owning day-to-day delivery, performance, and quality outcomes while acting as the first escalation point for operational issues.

You will coach based on scorecard data, run daily huddles and weekly 1:1s, drive ramp-up, monitor attendance and adherence, and partner with QC to address defect trends and ensure SLA compliance.

Qualificações

• 3–5 years of KYC-relevant experience.
• 3+ years of supervisory or team-lead experience.
• Ability to own pod-level delivery and quality metrics.

Responsabilidades

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Conduct first-line review and approval of complex or high-risk cases.
• Run daily huddles and weekly 1:1s with coaching based on scorecard data.
• Drive ramp-up and track performance tiers; intervene with at-risk performers.
• Partner with QC to address defect trends and escalate as needed.
• Own attendance, shrinkage, and adherence; document capacity and protect metrics.
• Address attrition risk through engagement and recognition.
• Escalate operational risks with data and recommended actions.
• Support weekly business review by providing performance narratives.
• Onboard new hires and coordinate with Training to close knowledge gaps.

Conhecimentos

KYC Team Lead

Leadership

Performance management

Quality assurance

Descrição da oferta de emprego

About the role

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

Key responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

About you

• KYC Team Lead

• 3 to 5 years of KYC relevant experience

• 3 years of supervisory experience