KYC Policy & Risk SME Manager

PwC; Makati; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

PwC Philippines is seeking a KYC Subject Matter Expert (SME) at Manager level to provide policy interpretation and lead complex KYC cases. This role partners with analysts, QC teams and delivery leads to ensure compliant, defensible KYC outcomes.

You will guide delivery across policy, quality, and advisory contexts, translating regulatory changes into practical guidance and solutions for global teams. Strong collaboration and judgment are essential.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, Economics, or a related field.
• Minimum of two years as QC, SME, or Compliance Officer.
• Strong working knowledge of global KYC regulations and client-specific policy frameworks.
• Experience supporting quality assurance, escalations, or advisory discussions.
• Ability to assess complex risk scenarios and exercise sound professional judgment.
• Strong written and verbal communication skills, with the ability to engage senior stakeholders.
• Intermediate proficiency in Microsoft Excel and other MS Office tools.

Responsibilities

• Acting as the primary point of contact for KYC policy interpretation, procedural guidance, and regulatory clarifications.
• Reviewing and advising on complex, high-risk, or non-standard KYC cases and client scenarios.
• Interpreting regulatory updates and translating them into practical guidance for delivery teams.
• Supporting policy impact assessments and procedural updates.
• Providing expert support to analysts and QC teams on quality findings, escalations, and judgment calls.
• Participating in quality calibrations and alignment discussions to ensure consistent application of standards.
• Supporting internal quality assurance initiatives and regulatory readiness activities.
• Acting as a senior escalation point for policy- or risk-related delivery issues.
• Supporting advisory workstreams, client discussions, and solution design related to KYC frameworks and operating models.
• Collaborating with global teams and engagement leads on policy questions, remediation approaches, and regulatory expectations.
• Contributing SME input to proposals, process improvements, and client deliverables where applicable.
• Facilitating induction, refresher, and targeted training sessions on KYC policies and regulatory developments.
• Supporting knowledge sharing and continuous capability uplift across delivery and quality teams.

Skills

KYC Policy

Regulatory Interpretation

Complex Case Handling

Stakeholder Communication

Quality Assurance

Risk Assessment

Education

Bachelor's degree in Accounting, Finance, Business, Economics, or related field

Job description

PwC Philippines is seeking a KYC Subject Matter Expert (SME) at Manager level to provide policy interpretation and lead complex KYC cases. This role partners with analysts, QC teams and delivery leads to ensure compliant, defensible KYC outcomes.

You will guide delivery across policy, quality, and advisory contexts, translating regulatory changes into practical guidance and solutions for global teams. Strong collaboration and judgment are essential.