KYC Operations Team Lead - AML/CDD Expert (Hybrid)

Western Union; Quezon City; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Paid sick leave

Vacation leave

Health card (HMO)

Hybrid working arrangement

Unique incentive program

Job summary

Western Union is seeking a KYC Team Leader in the Philippines to supervise a group of KYC associates and specialists handling ECDD, CDD, LPMTs and PEP cases. You will ensure AML controls, drive process improvements, and manage performance and development within a hybrid work setup.

The role requires strong AML/KYC knowledge, leadership experience in banking/fintech, and excellent English communication. CAMS is a plus; MS Office and data reporting skills are essential.

Qualifications

• Strong knowledge of AML/KYC processes and controls.
• Experience leading high-performing teams in banking or fintech.
• Fluent in English, with strong written and verbal communication.
• CAMS certification is a plus and will be evaluated.
• Proficiency in MS Office and data reporting tools.
• Experience in data analysis and creating operational reports.
• Proven ability in project/operational management and problem solving.
• People-oriented mindset with focus on team development.

Responsibilities

• Supervise a group of KYC associates and specialists reviewing cases requiring ECDD, CDD, LPMTs and PEP.
• Manage employee performance, development, and problem-solving.
• Maintain high team engagement while achieving business and performance results.
• Act as SME to assess processes and recommend AML-related improvements.
• Develop and enhance daily workload monitoring tools, reports, and processes.
• Collaborate with other Operations Supervisors and People Managers to align best practices.
• Ensure SOPs are followed and updated in partnership with supporting departments.

Skills

AML/KYC knowledge

Team leadership

English fluency

CAMS certification

Communication skills

Data analysis

Project/operational management

People-oriented mindset

Tools

MS Office

Job description

Western Union is seeking a KYC Team Leader in the Philippines to supervise a group of KYC associates and specialists handling ECDD, CDD, LPMTs and PEP cases. You will ensure AML controls, drive process improvements, and manage performance and development within a hybrid work setup.

The role requires strong AML/KYC knowledge, leadership experience in banking/fintech, and excellent English communication. CAMS is a plus; MS Office and data reporting skills are essential.