KYC & TM Team Lead for Compliance Excellence

PwC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PwC Philippines is hiring a Team Leader to oversee day-to-day KYC or Transaction Monitoring delivery within the FIRE specialty. The role coordinates analysts and QC staff to meet service levels and risk standards, while driving performance improvement and workforce management.

The successful candidate will lead delivery, coaching, and escalation, ensuring high-quality outputs. Strong leadership and AML knowledge are essential for success in a fast-paced, regulated environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Economics or a related field.
• Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or AML.
• At least 2 years of experience leading or supervising teams in delivery/operations.
• Strong knowledge of KYC or Transaction Monitoring processes and regulatory expectations.

Responsibilities

• Lead and manage day-to-day delivery of assigned KYC or TM workloads.
• Allocate cases, manage priorities, and balance team capacity against delivery targets.
• Monitor productivity, quality outcomes, and adherence to turnaround times.
• Identify delivery risks, bottlenecks, or capacity gaps and elevate proactively.
• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff.
• Conduct regular check-ins, huddles, and performance discussions.
• Support onboarding and ramp-up of new team members.
• Foster accountability, engagement, and a high-performance team culture.
• Reinforce compliance and ensure audit readiness through documentation and processes.
• Act as first-line escalation point for delivery issues and operational risks.
• Provide status updates and insights to Operations Managers.

Skills

Team Leadership

Financial Crime

AML Knowledge

Regulatory Knowledge

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Accounting, Finance, Business, Economics

Job description

PwC Philippines is hiring a Team Leader to oversee day-to-day KYC or Transaction Monitoring delivery within the FIRE specialty. The role coordinates analysts and QC staff to meet service levels and risk standards, while driving performance improvement and workforce management.

The successful candidate will lead delivery, coaching, and escalation, ensuring high-quality outputs. Strong leadership and AML knowledge are essential for success in a fast-paced, regulated environment.