AML/KYC SME Manager

PwC; Makati; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

PwC Philippines is seeking a KYC Subject Matter Expert (SME) at Manager level to provide policy interpretation and lead complex KYC cases. This role partners with analysts, QC teams and delivery leads to ensure compliant, defensible KYC outcomes.

You will guide delivery across policy, quality, and advisory contexts, translating regulatory changes into practical guidance and solutions for global teams. Strong collaboration and judgment are essential.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, Economics, or a related field.
• Minimum of two years as QC, SME, or Compliance Officer.
• Strong working knowledge of global KYC regulations and client-specific policy frameworks.
• Experience supporting quality assurance, escalations, or advisory discussions.
• Ability to assess complex risk scenarios and exercise sound professional judgment.
• Strong written and verbal communication skills, with the ability to engage senior stakeholders.
• Intermediate proficiency in Microsoft Excel and other MS Office tools.

Responsibilities

• Acting as the primary point of contact for KYC policy interpretation, procedural guidance, and regulatory clarifications.
• Reviewing and advising on complex, high-risk, or non-standard KYC cases and client scenarios.
• Interpreting regulatory updates and translating them into practical guidance for delivery teams.
• Supporting policy impact assessments and procedural updates.
• Providing expert support to analysts and QC teams on quality findings, escalations, and judgment calls.
• Participating in quality calibrations and alignment discussions to ensure consistent application of standards.
• Supporting internal quality assurance initiatives and regulatory readiness activities.
• Acting as a senior escalation point for policy- or risk-related delivery issues.
• Supporting advisory workstreams, client discussions, and solution design related to KYC frameworks and operating models.
• Collaborating with global teams and engagement leads on policy questions, remediation approaches, and regulatory expectations.
• Contributing SME input to proposals, process improvements, and client deliverables where applicable.
• Facilitating induction, refresher, and targeted training sessions on KYC policies and regulatory developments.
• Supporting knowledge sharing and continuous capability uplift across delivery and quality teams.

Skills

KYC Policy

Regulatory Interpretation

Complex Case Handling

Stakeholder Communication

Quality Assurance

Risk Assessment

Education

Bachelor's degree in Accounting, Finance, Business, Economics, or related field

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The KYC Subject Matter Expert (SME) serves as a trusted authority on KYC policy, regulatory interpretation, and complex case handling. The role provides expert guidance to analysts, quality reviewers, and delivery leads, while also supporting advisory discussions, client queries, and solution design when required.

This role combines deep domain expertise, judgment, and influence, operating across delivery, quality, and advisory contexts to ensure consistent and defensible KYC outcomes.

As a KYC SME, you will be responsible for

Policy & Technical Expertise

• Acting as the primary point of contact for KYC policy interpretation, procedural guidance, and regulatory clarifications
• Reviewing and advising on complex, high-risk, or non-standard KYC cases and client scenarios
• Interpreting regulatory updates and translating them into practical guidance for delivery teams
• Supporting policy impact assessments and procedural updates

Delivery & Quality Enablement

• Providing expert support to analysts and QC teams on quality findings, escalations, and judgment calls
• Participating in quality calibrations and alignment discussions to ensure consistent application of standards
• Supporting internal quality assurance initiatives and regulatory readiness activities
• Acting as a senior escalation point for policy- or risk-related delivery issues

Advisory & Stakeholder Engagement

• Supporting advisory workstreams, client discussions, and solution design related to KYC frameworks and operating models
• Collaborating with global teams and engagement leads on policy questions, remediation approaches, and regulatory expectations
• Contributing SME input to proposals, process improvements, and client deliverables where applicable

Capability Building

• Facilitating induction, refresher, and targeted training sessions on KYC policies and regulatory developments
• Supporting knowledge sharing and continuous capability uplift across delivery and quality teams

Required Qualifications & Experience

• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
• Minimum of two (2)years of experience as QC,SME, or Compliance Officer
• Strong working knowledge of global KYC regulations and client-specific policy frameworks
• Experience supporting quality assurance, escalations, or advisory discussions
• Ability to assess complex risk scenarios and exercise sound professional judgment
• Strong written and verbal communication skills, with the ability to engage senior stakeholders
• Intermediate proficiency in Microsoft Excel and other MS Office tools

Certifications (Advantage):

AML- or financial crime–related certifications such as CAMS, ICA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and subject matter expertise are prioritized.

Education

(if blank, degree and/or field of study not specified)

Certifications

(if blank, certifications not specified)

Required Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Optional Skills

• Accepting Feedback
• Accepting Feedback
• Active Listening
• Analytical Thinking
• Anti-Bribery
• Anti-Money Laundering Compliance
• Business Ethics
• Coaching and Feedback
• Code of Ethics
• Communication
• Compliance and Governance
• Compliance and Standards
• Compliance Auditing
• Compliance Frameworks
• Compliance Program Implementation
• Compliance Reporting
• Compliance Review
• Compliance Risk Assessment
• Compliance Training
• Controls Compliance
• Creativity
• Cybersecurity Risk Management
• Data Analysis and Interpretation
• Data Protection Management (DPM)
• Disability Support {+ 35 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes