KYC Operations Team Lead - AML Expert, Hybrid

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Hybrid working arrangement

Life insurance

Job summary

Hammerjack Pty Ltd is seeking a KYC Team Leader to supervise a team of associates reviewing ECDD, CDD, LPMTs and PEP cases within the Know Your Customer function of Global Operations. You will guide daily investigations, refine processes and monitor performance to deliver compliant outcomes.

The role requires strong AML/KYC knowledge, cross-functional leadership, and fluency in English, with hybrid work and a focus on developing staff and ensuring SOP adherence across the global team.

Qualifications

• Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech.
• Experience in successfully leading and managing high performing teams whilst working cross functionally will be preferred.
• CAMS certification would be evaluated as a plus.
• Strong communication skills and fluency in English language (verbal and written).
• Knowledge of MS Office programs
• Background in reporting and data analysis.
• Experience in project/ operational management and complex problem-solving skills.
• People-oriented and solution-driven mindset.

Responsibilities

• Manage a team of associates and specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.
• You will be responsible for employees performance, career development, and problem-solving.
• We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis.
• You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios.
• You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes.
• You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.
• You will be monitoring that Standard Operating Procedures (SOPs) are properly always followed by team members and updated timely in partnership with supporting departments.

Job description

Hammerjack Pty Ltd is seeking a KYC Team Leader to supervise a team of associates reviewing ECDD, CDD, LPMTs and PEP cases within the Know Your Customer function of Global Operations. You will guide daily investigations, refine processes and monitor performance to deliver compliant outcomes.

The role requires strong AML/KYC knowledge, cross-functional leadership, and fluency in English, with hybrid work and a focus on developing staff and ensuring SOP adherence across the global team.