Team Leader Know Your Customer KYC Operations

Western Union; Quezon City; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Paid sick leave

Vacation leave

Health card (HMO)

Hybrid working arrangement

Unique incentive program

Job summary

Western Union is seeking a KYC Team Leader in the Philippines to supervise a group of KYC associates and specialists handling ECDD, CDD, LPMTs and PEP cases. You will ensure AML controls, drive process improvements, and manage performance and development within a hybrid work setup.

The role requires strong AML/KYC knowledge, leadership experience in banking/fintech, and excellent English communication. CAMS is a plus; MS Office and data reporting skills are essential.

Qualifications

• Strong knowledge of AML/KYC processes and controls.
• Experience leading high-performing teams in banking or fintech.
• Fluent in English, with strong written and verbal communication.
• CAMS certification is a plus and will be evaluated.
• Proficiency in MS Office and data reporting tools.
• Experience in data analysis and creating operational reports.
• Proven ability in project/operational management and problem solving.
• People-oriented mindset with focus on team development.

Responsibilities

• Supervise a group of KYC associates and specialists reviewing cases requiring ECDD, CDD, LPMTs and PEP.
• Manage employee performance, development, and problem-solving.
• Maintain high team engagement while achieving business and performance results.
• Act as SME to assess processes and recommend AML-related improvements.
• Develop and enhance daily workload monitoring tools, reports, and processes.
• Collaborate with other Operations Supervisors and People Managers to align best practices.
• Ensure SOPs are followed and updated in partnership with supporting departments.

Skills

AML/KYC knowledge

Team leadership

English fluency

CAMS certification

Communication skills

Data analysis

Project/operational management

People-oriented mindset

Tools

MS Office

Job description

Job Description:

JR0131901

Role Responsibilities

In this role, you will operate within the Know Your Customer team of the Global Operations organization. As a KYC Team Leader, you will play a pivotal role in supervising a group of KYC associates and specialists who review customer cases requiring enhanced due diligence (ECDD), Customer Due Diligence ( CDD), Large Principal Money Transfers ( LPMTs) and Political Exposed Persons (PEP). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.

• Manage a team of associates and specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.
• You will be responsible for employees' performance, career development, and problem-solving.
• We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis.
• You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios.
• You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes.
• You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.
• You will be monitoring that Standard Operating Procedures (SOPs) are properly always followed by team members and updated timely in partnership with supporting departments.

Role Requirements

• Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech.
• Experience in successfully leading and managing high performing teams whilst working cross functionally will be preferred.
• CAMS certification would be evaluated as a plus.
• Strong communication skills and fluency in English language (verbal and written).
• Knowledge of MS Office programs
• Background in reporting and data analysis.
• Experience in project/ operational management and complex problem-solving skills.
• People-oriented and solution-driven mindset.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment - dependents can be covered, subject to the insurer's review of eligibility.
• Unique incentive program.
• Hybrid working arrangement.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.