KYC Ops Supervisor — Lead AML Experts (Hybrid)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Hybrid work

Life insurance

Incentives

Development platforms

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a KYC Supervisor to lead a team of specialists reviewing cases requiring enhanced due diligence. You will supervise performance, drive process improvements, and ensure adherence to AML/SOPs while collaborating with global operations to maintain high standards of compliance.

The role requires strong AML/KYC knowledge, leadership experience, English fluency, and MS Office proficiency. Hybrid work with three office days per week is offered.

Qualifications

• Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech.
• Experience successfully leading and managing high performing teams whilst working cross functionally will be preferred.
• CAMS certification would be evaluated as a plus.
• Strong communication skills and fluency in English language (verbal and written).
• Advanced knowledge of MS Office programs, background in reporting and data analysis.
• Proven experience in project/ operational management and complex problem-solving skills.
• People-oriented and solution-driven mindset.
• Flexibility to work 8-hour shifts between 7:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

Responsibilities

• Manage a team of specialists and senior specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.
• You will be responsible for employees performance, career development, and problem-solving.
• We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis.
• You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios.
• You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes.
• You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.
• You will be monitoring that SOPs are properly followed by team members at all times and updated timely in partnership with supporting departments.

Skills

AML knowledge

KYC process

Team leadership

Communication skills

MS Office

Data analysis

Project management

Problem solving

People-oriented

Shift flexibility

Tools

MS Excel

Job description

Hammerjack Pty Ltd in the Philippines is seeking a KYC Supervisor to lead a team of specialists reviewing cases requiring enhanced due diligence. You will supervise performance, drive process improvements, and ensure adherence to AML/SOPs while collaborating with global operations to maintain high standards of compliance.

The role requires strong AML/KYC knowledge, leadership experience, English fluency, and MS Office proficiency. Hybrid work with three office days per week is offered.