KYC Operations Supervisor — AML Leader (Hybrid)

Western Union; Quezon City; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance

Life insurance

Development platforms

Paid sick leave

Paid vacation leave

Health card (HMO)

Hybrid working arrangement

Unique incentive program

Job summary

Western Union in Manila is seeking a KYC Supervisor within the Know Your Customer team of Global Operations to supervise a group of KYC specialists handling enhanced due diligence reviews. You will drive process improvements, ensure SOP compliance, and partner with other supervisors to deliver AML controls while mentoring staff and delivering performance results.

You will lead a high-performing team, manage performance, and develop staff while aligning with corporate AML standards.

Qualifications

• Strong knowledge of AML compliance and KYC processes.
• Experience leading high performing teams.
• Fluency in English (verbal and written).
• Advanced MS Office skills; reporting and data analysis.
• Willingness to work 8-hour shifts within Manila time.

Responsibilities

• Supervise a group of KYC specialists and senior specialists reviewing ECDD cases.
• Review customer behavior, relationship with counterparties, and economic profile; identify and resolve suspicious activity.
• Ensure SOPs are followed and updated; monitor compliance.
• Develop and enhance daily volume of work monitoring tools, reports, and processes.
• Collaborate with other Operations Supervisors and People Managers to maintain best practices.

Skills

AML Compliance

KYC process

Team leadership

English fluency

MS Office

Data reporting

Problem solving

Job description

Western Union in Manila is seeking a KYC Supervisor within the Know Your Customer team of Global Operations to supervise a group of KYC specialists handling enhanced due diligence reviews. You will drive process improvements, ensure SOP compliance, and partner with other supervisors to deliver AML controls while mentoring staff and delivering performance results.

You will lead a high-performing team, manage performance, and develop staff while aligning with corporate AML standards.