Game Support Representative

Qroad; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Qroad in Pasig City seeks a dedicated Community Manager to engage players, monitor feedback, and grow our online presence across forums, social media, and in-game channels.

You will answer tickets, emails, reviews, and chats promptly, moderate communities, launch initiatives, and report on engagement metrics while coordinating with teams.

Qualifications

• Average communication skills (mainly written) in English.

Responsibilities

• Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.
• Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
• Highlight players’ concerns and issues across social media and forums to the respective teams.
• Provide reports on community feedback, buzz and viral coverage.
• Experience launching community initiatives (e.g. forums, Discord, Facebook) and writing newsletters.

Skills

English communication

Customer support

Moderation

Community management

Multitasking

Attention to detail

Event initiatives

Job description

• Effectively communicate with players to understand their needs and
• Effectively communicate with players to understand their needs and
• Provide reports on community feedback, buzz and viral coverage
• Maintain social network presence including Facebook, Twitter, and other social media platforms
• Highlight any players’ concerns and issues that you are aware of across the social media and forums to the respective teams
• Data management and reporting on content, events, and activities
• Study and familiar with the game with the goal to learn the process and curves of the game
• Collect, investigate, process, and document various data regarding in-game
• Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.
• Average communication skills (mainly written) in English.
• Experience in customer/game/player support (mail and chat support) is a plus
• Experience in moderating an online community is a plus
• Experience in community management across territories and cultures
• Attention to detail and ability to multitask
• Ability to interpret website traffic and online customer engagement metrics
• Experience launching community initiatives (e.g. building an online forum, Discord channel, Facebook page, Facebook group, launching an ambassador program, creating an event series and writing an email newsletter)
• Requires strong attention to detail & follow through on user issues
• Ability to handle difficult customers, players, or users in a polite and professional manner.
• Good team player and requires minimal supervision
• Organized and results-oriented
• Experience with MMORPG, RPG, Action, Puzzle and other game genre (PC/Mobile)
• Knowledge and Passion for NFT games and Cryptocurrency is a plus.
• Familiar with various media platforms and blockchain, and new media operation mode
• Amenable to work on shifting schedules including evenings, weekends and/or holidays. (as required)
• Applicants must be willing to work in Pasig City (on-site)

demands.

Answer customer support tickets, emails, user reviews, chats, and/or

comments in a professional, respectful and timely manner.

Maintain, moderate, and provide customer support in all social media

accounts, forums, and official review stores related to the product.

issues, exploits, and bugs