Korean Customer Success Specialist | Php 100,000 Monthly | 3 months Contract

J-K Network Services; Taguig; Sur place; PHP 1 015 560 - 1 216 440; Plein temps

Avantages offerts par ce poste

Performance bonus

Incentives

HMO

Résumé du poste

J-K Network Services is hiring a Korean Customer Success Specialist for a hybrid role in Taguig. The position is a 3 months contract and requires a Korean national with a PH visa, English conversational, a bachelor's degree, and about 1 year in customer service. Experience with e-commerce accounts is a plus; familiarity with CRM and ticketing tools is desirable.

Willing to work 3x a week in Taguig. The role focuses on handling Korean CS for the e-commerce site, analyzing feedback, serving as the

Qualifications

• Korean national with permanent PH visa; conversational English.
• Undergraduate or Bachelor degree in any field.
• At least 1 year of experience in customer service.
• Experience handling e-commerce accounts is a plus but not required.
• Familiar with CRM and ticketing tools and other performance metrics.
• Willing to work a 3-month contract and in Taguig 3x a week.

Responsabilités

• Handle customer satisfaction for Korean CS team on the Korean e-commerce site.
• Analyze customer feedback and issues to improve service approach.
• Serve as the main point of contact with Korean stakeholders.
• Be the go-to person for issues and concerns of the Korean team.
• Collect and analyze reports to identify improvements for the Korean CS team.
• Develop new systems to improve customer service in Korean.
• Attend meetings with stakeholders to discuss service enhancements.

Connaissances

Korean language

English (conversational)

Customer service

E-commerce

CRM tools

Formation

Bachelor's degree

Outils

CRM tools

Ticketing tools

Description du poste

Korean Customer Success Specialist | Php 100,000 Monthly | 3 months Contract

Hybrid - Taguig 1-3 Yrs Exp Diploma Contract

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: This is a global brand which is known to provide excellent comfortable beds and mattresses widely used by global customers. Number 1 brand producing exceptional brands of beds which focus on comfort and relaxation.

Position: Korean Customer Success Specialist

Industry: Luxury Bed Company

Work setup: Hybrid Setup | 3 months Contract

Requirements of the job:

• Korean National with permanent Visa in the PH (conversational in English)
• Undergraduate or Bachelor degree of any courses
• With 1 year experience in Customer Service.
• Experience handling E-commerce accounts is an ADVANTAGE but not required.
• Knowledgeable on using CRM and ticketing tools and other performance metrics.
• Amenable to work in 3 months contract
• Willing to work in Taguig 3x a week.

Duties of Korean Success Specialist:

• Handle customer satisfaction of Korean CS team from Korean e-commerce site
• Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
• Become the POC of all customer service touch point and build strong relationship with Korean stakeholders
• Become the POC of all the issues and concerns of the Korean Team
• Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed
• Improve customer service team in Korean by creating and developing new systems
• Attend meeting with Stakeholders and focus on how to improve customer service teams

RECRUITMENT PROCESS: (All process will be done online)

• Initial Interview
• Skills Assessment
• Final Interview
• Job offer

Customer Service Customer Oriented Korean Language